GSA Schedule

Since 2005, we have been GSA Schedule Contract holders: MOBIS Schedule GS-02F-0074S. Under this contract, we’ve provided customized training, course materials, writing services, and curriculum development services for online and in-person courses for many government agencies.

Featured projects:

  • Teach plain language and web writing courses onsite and online for Web Manager University.
  • Write a Guide to Writing for Social Media for the Electronic Media Branch of the Centers for Disease Control.
  • Develop an online Writing for the Web course for the Department of Veterans Affairs’ Learning University.
  • Teach Writing for the Web, Advanced Writing for the Web, and the Content Managers’ Playbook courses for Library of Congress staff.
  • Teach Clear, Correct, Concise E-Mail, Writing Customer-Focused E-Mail, and Measuring the Quality of Customer Service E-Mail for the Patent and Trademark Office’s Trademark Assistance Center (TAC). Facilitate an extended project to revise TAC’s library of canned responses (eSolutions) by teaching a team of USPTO attorneys how to write canned responses that customer service agents could easily use.


E-WRITE’s government clients:

  • Agency for Health Care Research and Quality
  • Arlington County, Virginia
  • Bureau of Labor Statistics
  • Bureau of the Public Debit
  • Centers for Disease Control
  • Census Bureau
  • Commodity Futures Trading Commission
  • Department of Justice
  • Energy Information Administration
  • Federal Aviation Administration
  • Federal Bureau of Investigation
  • Federal Emergency Management Agency
  • General Services Administration
  • Government Accountability Office
  • Government Printing Office
  • Library of Congress
  • National Credit Union Administration
  • National Institutes of Health
  • Naval Special Warfare Development Group
  • New York State Department of Environmental Conservation
  • Patent and Trademark Office
  • Secret Service
  • Texas Health and Human Services Commission
  • U.S. Courts
  • U.S. Senate
  • Veterans Health Administration
  • Washington DC Pretrial Services Agency

Subscribe to our newsletter

  • Upcoming Events

  • blog promo header image

    May 3, 2015


    Interview with Heidi and Betty: Customer Service Email Superstars at Cabela's

    In this blog, I often comment on the best (and worst) ways to write email to customers. Today, I'm honored to feature two excellent, productive customer service agents who do this important work. Heidi Ossian and Betty Nielsen work for the hunting, fishing, and camping retailer Cabela's. I jumped at the chance to interview them and get their perspective on first contact resolution, the importance of correct grammar, how management can support frontline staff, and more. I'm glad to share the insights of these salt-of-the-earth, customer-loving email-writing pros.

    Read more on the blog »