Benchmarking

Measure e-communication quality for insurance company

We've completed two benchmarking projects for a "Fortune 100" insurance and financial services company. In the first project, we assessed the quality of our client's e-communication. In the second, we compared our client's e-communication quality to that of its competitors'. read more »

Measure e-mail quality for book publisher

We measured the quality of e-mails sent to customers by the world’s largest publisher and distributor of children’s books. read more »

Score bank examiners' writing exams

For the National Credit Union Administration, we scored the writing exams completed by 75 Credit Union Examiners who were applying for promotion to Principal Examiner. read more »

Score e-mail quality for consumer products manufacturer

We helped the manufacturer assess whether its e-mails to customers were of better quality than its competitors' e-mails to customers. For this benchmarking project, we used our proprietary E-Mail Quality Review Tool to score approximately 160 e-mail responses. read more »

Subscribe to our newsletter

  • Upcoming events & courses

  • blog promo header image

    April 10, 2012


    Job: MANDIANT looking for Technical Documentation Writer

    Are you passionate about designing applications that solve real problems? Do you have an interest in building products that help national security and Fortune 500 companies protect their networks from evil? Are you smart, analytical, and curious about how things work? If this description sounds like you, then read on…

    Read more on the blog »