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E-mail writing courses

E-Mail Writing Essentials For Supervisors: Assessing And Improving Customer Service Agents’ E-Mail

Essential Writing Skills for Techies

Managing Other People's Writing

Measuring the Quality of Customer Service E-Mail

Persuasive Writing: How to Write so People Know What You Want and Do What You Ask

April 26, 2013

Why a 280-Character Customer Service Tweet is a Bad Idea

Read this tale of social customer service in which Bluehost sends me, the customer, a 280-character response that's broken mid-sentence into two 140-character tweets. Read my explanation of why writing to a customer in this fashion is the opposite of a good idea.