E-WRITE MOBIS
Contract GS-02F-0074S
for Writing, Training, Course Development, Materials

Home > Training > Web writing courses

Web writing courses

Essential Writing Skills to Support Web Self-Services

How to Develop Editorial Guidelines for Your Wiki

How To Write FAQs That Help Customers Help Themselves

Repurposing Print Documents for the Web

Writing Content For Your Company’s Intranet: How To Reach Your Colleagues

Writing E-Newsletters That Work

Writing for the Web

April 26, 2013

Why a 280-Character Customer Service Tweet is a Bad Idea

Read this tale of social customer service in which Bluehost sends me, the customer, a 280-character response that's broken mid-sentence into two 140-character tweets. Read my explanation of why writing to a customer in this fashion is the opposite of a good idea.