Leslie O'Flahavan is a co-founder and partner in E-WRITE. With E-WRITE, she has helped thousands of people learn to write well for online readers. She has developed and delivered customized writing courses for customer service agents, help desk staff, web content contributors, marketers, executives, demographers, county government employees, activists, federal employees, and teachers.  She is the co-author of Clear, Correct, Concise E-Mail: A Writing Workbook for Customer Service Agents.

A frequent conference presenter, Leslie has addressed groups at the Call Center Exchange, FedWeb, Content Management Network, Institute for International Research, the Help Desk Institute, the Society for Technical Communication, the Association of Internet Professionals, and the Capital PC Users Group. Leslie has also written web content for museums, businesses, and nonprofit organizations.

Before founding E-WRITE, Leslie was a writing instructor and author of educational materials for the Smithsonian Institution, National Geographic, and Cable in the Classroom. She's written articles, curricula, brochures, and teaching posters on topics ranging from helicopters to Hamlet, and from dinosaurs to women artists.