You do your best to communicate clearly, but you can tell by their questions that people just aren’t reading your e-mails! With the volume of e-mail escalating and the pressure to write timely responses increasing, it’s more important than ever to build powerful e-mail writing skills. In this course, you’ll learn strategies for structuring your e-mail so it is read and acted upon.
What you will learn:
- How to write a must-open subject line
- Why and how to present the most important information at the beginning of your e-mail
- How to manage technical information in e-mails, especially when writing to non-technical readers
- How and when to use templates and canned responses
- How to incorporate links to other online information
- How to control your e-mail tone so you can connect with colleagues and customers
- When sending e-mail is appropriate and when you should meet in person or call
What you will do:
- Review sample e-mails to develop a list of traits of a well-written message
- Learn to organize e-mails by using an e-mail message template
- Revise e-mails to improve tone
- Practice a strategy for writing excellent subject lines
- Contribute to an E-mail Writing Best Practices Guide
Course length: one day
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