Writing Content For Your Company’s Intranet: How To Reach Your Colleagues

Writing well for your company’s Intranet should be easy, right?  After all, the users are your colleagues.  But writing for your Intranet can be challenging for many reasons: you have too much information and too little time to edit or rewrite, you haven’t been given adequate writing standards, or you need to find a place for your content within the ever-growing Intranet.  In this course, you’ll learn how to develop content that meets users’ needs and prevent your Intranet from becoming a company junk drawer.

What you will learn:

  • the basic web writing principles that will help you create useful Intranet content
  • how to provide lots of information online without overwhelming your readers
  • how to develop Intranet writing standards to share with your colleagues or staff to improve the quality of Intranet content
  • how to write content that “markets” your department or project to the rest of the company

Course length: one day

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    October 6, 2014


    Pet Peeves Of Written Customer Service: Google Hangout with CommBetterBlog

    Check it out! Jenny Dempsey and Jeremy Watkin of Communicate Better Blog invited me to hang out with them and talk about our pet peeves of written customer service. We had plenty of peeves -- customers who write in ALL CAPS, agents who write long emails without answering the customer's question -- and plenty of faves, too. Watch our hangout video, and share what drives you crazy in customer service email, chat, text, or social.

    Read more on the blog »