GEICO

Web Content Project

Write and revise content for website relaunch.

Our Assignment

  • Write, concise, easy-to-read web content that sells GEICO Insurance.
  • Use a professional and friendly tone.
  • Write content to enable policyholders to self-serve.
  • Reduce information overload: provide essential information for policyholders and prospects.


Highlight

We “cleaned house,” tossing out unnecessary content. We organized essential information  into neat and logical pages, and translated complicated insurance information to easy-to-understand language.

E-Mail Marketing Campaign

Develop a library of marketing e-mails.

Our Assignment

  • Develop several e-mail marketing concepts for a variety of audiences and messages.


Highlight

We developed e-mail templates; both the text and graphic elements could be easily customized for different messages and target audiences.

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    April 26, 2013


    Why a 280-Character Customer Service Tweet is a Bad Idea

    Read this tale of social customer service in which Bluehost sends me, the customer, a 280-character response that's broken mid-sentence into two 140-character tweets. Read my explanation of why writing to a customer in this fashion is the opposite of a good idea.

    Read more on the blog »