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DTSTART;TZID=America/New_York:20251216T100000
DTEND;TZID=America/New_York:20251216T120000
DTSTAMP:20251113T184837Z
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LAST-MODIFIED:20251113T184837Z
UID:10002868-1765879200-1765886400@ewriteonline.com
SUMMARY:Efficient\, Productive Meetings: Simons Foundation
DESCRIPTION:Customized\, onsite workshop
URL:https://ewriteonline.com/event/efficient-productive-meetings-simons-foundation/
LOCATION:The Simons Foundation\, New York\, New York
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20251210T130000
DTEND;TZID=America/New_York:20251210T170000
DTSTAMP:20250912T175253Z
CREATED:20250912T175253Z
LAST-MODIFIED:20250912T175253Z
UID:10002866-1765371600-1765386000@ewriteonline.com
SUMMARY:Improve Your Writing Process So You Can Get Your Message Across: Council on Foreign Relations
DESCRIPTION:Customized\, onsite half-day writing workshop
URL:https://ewriteonline.com/event/improve-your-writing-process-so-you-can-get-your-message-across-council-on-foreign-relations-2/
LOCATION:New York City\, New York\, NY
GEO:40.7127753;-74.0059728
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DTSTART;TZID=America/New_York:20251205T080000
DTEND;TZID=America/New_York:20251205T160000
DTSTAMP:20251113T190036Z
CREATED:20251113T190036Z
LAST-MODIFIED:20251113T190036Z
UID:10002870-1764921600-1764950400@ewriteonline.com
SUMMARY:Why IT Support Pros Must Know How to Express Empathy to Customers: HDI Philly Leadership & Awards Conference
DESCRIPTION:Conference session for the HDI Philly Leadership & Awards Conference \n“Doing What Doesn’t Come Naturally: Why IT Support Pros Must Know How to Express Empathy to Customers.”\nMost people don’t think “how empathetic!” when they think of technical support. But a lack of empathy with customers or colleagues dearly costs a Support organization. Being seen as unconcerned or oblivious damages Support’s reputation\, harms cooperation with other teams\, and encourages customers to distrust Support’s communication. In this hands-on session\, you’ll learn why Support professionals—from senior leaders to team members—must learn to express empathy with their customers and with each other. You’ll discover that expressing empathy is a learned skill\, not something a person is “born with.” Empathy isn’t “fluff.” It’s a practical method of building rapport and cooperation. We’ll also cover how Support leaders can convey to team members what to write or say\, so customers will believe they care. And you’ll leave with a copy-and-paste list of 20 empathy statements your team can use right away.
URL:https://ewriteonline.com/event/why-it-support-pros-must-know-how-to-express-empathy-to-customers-hdi-philly-leadership-awards-conference/
LOCATION:Dave and Busters Philadelphia\, 325 N Christopher Columbus Blvd\, Philadelphia\, PA\, 19106\, United States
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BEGIN:VEVENT
DTSTART;TZID=America/New_York:20251204T130000
DTEND;TZID=America/New_York:20251204T170000
DTSTAMP:20250912T175133Z
CREATED:20250912T175133Z
LAST-MODIFIED:20250912T175133Z
UID:10002865-1764853200-1764867600@ewriteonline.com
SUMMARY:Improve Your Writing Process So You Can Get Your Message Across: Council on Foreign Relations
DESCRIPTION:Customized\, onsite half-day writing workshop
URL:https://ewriteonline.com/event/improve-your-writing-process-so-you-can-get-your-message-across-council-on-foreign-relations/
LOCATION:Washington\, DC\, Washington\, DC\, United States
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20251125T160000
DTEND;TZID=America/New_York:20251125T163000
DTSTAMP:20251113T184627Z
CREATED:20251113T184627Z
LAST-MODIFIED:20251113T184627Z
UID:10002867-1764086400-1764088200@ewriteonline.com
SUMMARY:Fix This Writing! LinkedIn Live broadcast
DESCRIPTION:When your boss says your writing needs to “be more professional\,” what does that actually mean? Vague feedback leaves you frustrated and guessing. But research has shown which specific writing choices make your readers (and your boss) see you as more professional.\nOn November 25 at 4 pm Eastern\, join me and Kim Sydow Campbell for our Fix This Writing broadcast on #LinkedInLive. We’ll reveal the science behind reader perceptions and show you exactly which writing patterns you should use for immediate impact. We’ll also show you how to tell genAI tools what to revise in your drafts\, so you can transform how colleagues\, clients\, and leaders view your communications.
URL:https://ewriteonline.com/event/fix-this-writing-linkedin-live-broadcast-8/
LOCATION:Online\, United States
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20251105T130000
DTEND;TZID=America/New_York:20251105T160000
DTSTAMP:20250912T174552Z
CREATED:20250912T174552Z
LAST-MODIFIED:20250912T174552Z
UID:10002863-1762347600-1762358400@ewriteonline.com
SUMMARY:Plain Language Writing That Gets Results: Farm Credit Administration\, Part 2
DESCRIPTION:Two-part onsite writing workshop
URL:https://ewriteonline.com/event/plain-language-writing-that-gets-results-farm-credit-administration-part-2/
LOCATION:McLean\, Virginia
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BEGIN:VEVENT
DTSTART;TZID=America/New_York:20251030T101500
DTEND;TZID=America/New_York:20251030T111500
DTSTAMP:20250912T175506Z
CREATED:20250912T174812Z
LAST-MODIFIED:20250912T175506Z
UID:10002864-1761819300-1761822900@ewriteonline.com
SUMMARY:Use Gen AI to Clean Up Your Knowledge Base or Email Template Library: Contact Center Expo
DESCRIPTION:I’m speaking at ICMI’s Contact Center Expo\, Oct 27 – 30 in Orlando\, and I want you to be there too! Register using my promo code O’Flahavan400 and you’ll get a $400 discount on Premium Learning\, Premier and Core passes. Sign up now!
URL:https://ewriteonline.com/event/use-gen-ai-to-clean-up-your-knowledge-base-or-email-template-library-contact-center-expo/
LOCATION:Orlando\, FL
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20251023T090000
DTEND;TZID=America/New_York:20251023T120000
DTSTAMP:20250912T174412Z
CREATED:20250912T174412Z
LAST-MODIFIED:20250912T174412Z
UID:10002862-1761210000-1761220800@ewriteonline.com
SUMMARY:Plain Language Writing That Gets Results: Farm Credit Administration\, Part 1
DESCRIPTION:Two-part onsite writing workshop
URL:https://ewriteonline.com/event/plain-language-writing-that-gets-results-farm-credit-administration-part-1/
LOCATION:McLean\, Virginia
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20250925T160000
DTEND;TZID=America/New_York:20250925T163000
DTSTAMP:20250911T235243Z
CREATED:20250911T235243Z
LAST-MODIFIED:20250911T235243Z
UID:10002861-1758816000-1758817800@ewriteonline.com
SUMMARY:Fix This Writing! LinkedIn Live broadcast
DESCRIPTION:Free LinkedIn Live broadcast
URL:https://ewriteonline.com/event/fix-this-writing-linkedin-live-broadcast-7/
LOCATION:Online\, United States
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20250424T090000
DTEND;TZID=America/New_York:20250424T130000
DTSTAMP:20241126T145333Z
CREATED:20241126T145333Z
LAST-MODIFIED:20241126T145333Z
UID:10002839-1745485200-1745499600@ewriteonline.com
SUMMARY:How to Improve Your Writing Process: National Institute of Allergy and Infectious Diseases (NIAID)
DESCRIPTION:Customized two-hour virtual writing workshop
URL:https://ewriteonline.com/event/how-to-improve-your-writing-process-national-institute-of-allergy-and-infectious-diseases-niaid-2/
LOCATION:Online\, United States
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20250306T090000
DTEND;TZID=America/New_York:20250306T130000
DTSTAMP:20241126T145304Z
CREATED:20241126T145304Z
LAST-MODIFIED:20241126T145304Z
UID:10002838-1741251600-1741266000@ewriteonline.com
SUMMARY:How to Improve Your Writing Process: National Institute of Allergy and Infectious Diseases (NIAID)
DESCRIPTION:Customized two-hour virtual writing workshop
URL:https://ewriteonline.com/event/how-to-improve-your-writing-process-national-institute-of-allergy-and-infectious-diseases-niaid/
LOCATION:Online\, United States
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20250206T100000
DTEND;TZID=America/New_York:20250206T120000
DTSTAMP:20241126T145015Z
CREATED:20241126T145015Z
LAST-MODIFIED:20241126T145015Z
UID:10002836-1738836000-1738843200@ewriteonline.com
SUMMARY:How to Write Civil Emails That Get Results: National Institute of Allergy and Infectious Diseases (NIAID)
DESCRIPTION:Customized two-hour virtual writing workshop
URL:https://ewriteonline.com/event/how-to-write-civil-emails-that-get-results-national-institute-of-allergy-and-infectious-diseases-niaid/
LOCATION:Online\, United States
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20250128T090000
DTEND;TZID=America/New_York:20250128T120000
DTSTAMP:20250101T172658Z
CREATED:20250101T172658Z
LAST-MODIFIED:20250101T172658Z
UID:10002840-1738054800-1738065600@ewriteonline.com
SUMMARY:How to Write Internal Comms (Emails\, Teams messages\, Newsletters) That Get Results – EPA
DESCRIPTION:Virtual\, customized half-day writing workshop
URL:https://ewriteonline.com/event/how-to-write-internal-comms-emails-teams-messages-newsletters-that-get-results-epa/
LOCATION:Online\, United States
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20250123T143000
DTEND;TZID=America/New_York:20250123T150000
DTSTAMP:20241124T205749Z
CREATED:20241124T205749Z
LAST-MODIFIED:20241124T205749Z
UID:10002835-1737642600-1737644400@ewriteonline.com
SUMMARY:Fix This Writing: LinkedIn Live broadcast
DESCRIPTION:We usually take the high road\, but on January 23\, the topic for our Fix This Writing broadcast is “Words We Hate.” We’ll be fully peevish about empty words\, overused words\, not-really-a-word words\, and even yucky words. (“Moist\,” anyone?) Join me and Kim Sydow Campbell on Jan 23 at 2:30 pm Eastern on #LinkedInLive and share the words you love to hate. \nEach month on Fix This Writing!\, we take an example of not-very-good writing\, explain why it’s not good\, and show you how to fix it. We also talk about why the writer wrote it in that not-very good way. (We’re both writing teachers\, so we’ve studied why people write the way they do!)
URL:https://ewriteonline.com/event/fix-this-writing-linkedin-live-broadcast-5/
LOCATION:Online\, United States
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20241121T120000
DTEND;TZID=America/New_York:20241121T130000
DTSTAMP:20240904T142627Z
CREATED:20240904T142627Z
LAST-MODIFIED:20240904T142627Z
UID:10002833-1732190400-1732194000@ewriteonline.com
SUMMARY:Honest and Actionable: How to Write Internal Messages and Emails – UNREAL Snacks
DESCRIPTION:Customized 60-minute virtual writing workshop
URL:https://ewriteonline.com/event/honest-and-actionable-how-to-write-internal-messages-and-emails-unreal-snacks/
LOCATION:Online\, United States
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20241024T101500
DTEND;TZID=America/New_York:20241024T111500
DTSTAMP:20240904T141804Z
CREATED:20240904T141804Z
LAST-MODIFIED:20240904T141804Z
UID:10002832-1729764900-1729768500@ewriteonline.com
SUMMARY:Confusing Your Customers? Plain Language Will Reduce Expensive Inbound Calls\, Emails & Chats – Contact Center Expo
DESCRIPTION:Breakout session at the Contact Center Expo conference. Register using my promo code SPK400 and save $400.
URL:https://ewriteonline.com/event/confusing-your-customers-plain-language-will-reduce-expensive-inbound-calls-emails-chats-contact-center-expo/
LOCATION:Orlando\, FL
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20241009
DTEND;VALUE=DATE:20241010
DTSTAMP:20240930T130538Z
CREATED:20240930T130538Z
LAST-MODIFIED:20240930T130538Z
UID:10002834-1728432000-1728518399@ewriteonline.com
SUMMARY:Writing in Plain Language to Meet Readers’ Needs – SAMHSA
DESCRIPTION:Customized\, virtual writing workshop
URL:https://ewriteonline.com/event/writing-in-plain-language-to-meet-readers-needs-samhsa/
LOCATION:online
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20240927T140000
DTEND;TZID=America/New_York:20240927T143000
DTSTAMP:20240904T141423Z
CREATED:20240904T141423Z
LAST-MODIFIED:20240904T141423Z
UID:10002831-1727445600-1727447400@ewriteonline.com
SUMMARY:Fix This Writing! LinkedIn Live broadcast
DESCRIPTION:LinkedIn Live broadcast
URL:https://ewriteonline.com/event/fix-this-writing-linkedin-live-broadcast-4/
LOCATION:Online\, United States
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20240612T080000
DTEND;TZID=America/New_York:20240612T110000
DTSTAMP:20240416T222547Z
CREATED:20240416T222013Z
LAST-MODIFIED:20240416T222547Z
UID:10002830-1718179200-1718190000@ewriteonline.com
SUMMARY:How to Write Knowledgebase Articles Readers Can Use – Creighton University
DESCRIPTION:Customized\, onsite\, half-day writing workshop
URL:https://ewriteonline.com/event/how-to-write-knowledgebase-articles-readers-can-use-creighton-university-3/
LOCATION:Omaha\, NE
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20240611T130000
DTEND;TZID=America/New_York:20240611T160000
DTSTAMP:20240416T222514Z
CREATED:20240416T221905Z
LAST-MODIFIED:20240416T222514Z
UID:10002829-1718110800-1718121600@ewriteonline.com
SUMMARY:How to Write Knowledgebase Articles Readers Can Use – Creighton University
DESCRIPTION:Customized\, onsite\, half-day writing workshop
URL:https://ewriteonline.com/event/how-to-write-knowledgebase-articles-readers-can-use-creighton-university-2/
LOCATION:Omaha\, NE
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20240611T090000
DTEND;TZID=America/New_York:20240611T120000
DTSTAMP:20240416T222446Z
CREATED:20240416T221641Z
LAST-MODIFIED:20240416T222446Z
UID:10002828-1718096400-1718107200@ewriteonline.com
SUMMARY:How to Write Knowledgebase Articles Readers Can Use – Creighton University
DESCRIPTION:Customized\, onsite\, half-day writing workshop
URL:https://ewriteonline.com/event/how-to-write-knowledgebase-articles-readers-can-use-creighton-university/
LOCATION:Omaha\, NE
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20240523T090000
DTEND;TZID=America/New_York:20240523T110000
DTSTAMP:20240416T002508Z
CREATED:20240416T001109Z
LAST-MODIFIED:20240416T002508Z
UID:10002826-1716454800-1716462000@ewriteonline.com
SUMMARY:How to Write Civil Emails That Get Results – NIAID
DESCRIPTION:Customized\, two-hour virtual writing workshop
URL:https://ewriteonline.com/event/how-to-write-civil-emails-that-get-results-niaid-4/
LOCATION:Online\, United States
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20240521T090000
DTEND;TZID=America/New_York:20240521T110000
DTSTAMP:20240416T222405Z
CREATED:20240416T001556Z
LAST-MODIFIED:20240416T222405Z
UID:10002827-1716282000-1716289200@ewriteonline.com
SUMMARY:How to Write Headlines That Improve Engagement – Freddie Mac
DESCRIPTION:Customized\, onsite half-day writing workshop
URL:https://ewriteonline.com/event/how-to-write-headlines-that-improve-engagement-freddie-mac/
LOCATION:Washington\, DC\, Washington\, DC\, United States
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20240515T151500
DTEND;TZID=America/New_York:20240515T160000
DTSTAMP:20240413T144050Z
CREATED:20240413T144050Z
LAST-MODIFIED:20240413T144050Z
UID:10002825-1715786100-1715788800@ewriteonline.com
SUMMARY:How to Respond to Ratings and Reviews – ICMI Contact Center Expo: Digital
DESCRIPTION:Virtual conference workshop
URL:https://ewriteonline.com/event/how-to-respond-to-ratings-and-reviews-icmi-contact-center-expo-digital/
LOCATION:Online\, United States
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20240515T120000
DTEND;TZID=America/New_York:20240515T133000
DTSTAMP:20240413T143724Z
CREATED:20240413T143724Z
LAST-MODIFIED:20240413T143724Z
UID:10002824-1715774400-1715779800@ewriteonline.com
SUMMARY:Essential Writing Skills for Leaders – First American
DESCRIPTION:Virtual 90-minute workshop
URL:https://ewriteonline.com/event/essential-writing-skills-for-leaders-first-american/
LOCATION:Online\, United States
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20240515T090000
DTEND;TZID=America/New_York:20240515T103000
DTSTAMP:20240409T141255Z
CREATED:20240314T220642Z
LAST-MODIFIED:20240409T141255Z
UID:10002818-1715763600-1715769000@ewriteonline.com
SUMMARY:Customer-Focused Writing at CAIRE – Part 2
DESCRIPTION:Two-part\, customized virtual writing course
URL:https://ewriteonline.com/event/customer-focused-writing-at-caire-part-2/
LOCATION:Online\, United States
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20240514T083000
DTEND;TZID=America/New_York:20240514T100000
DTSTAMP:20240409T141129Z
CREATED:20240314T220552Z
LAST-MODIFIED:20240409T141129Z
UID:10002817-1715675400-1715680800@ewriteonline.com
SUMMARY:Customer-Focused Writing at CAIRE – Part 1
DESCRIPTION:Two-part\, customized virtual writing course
URL:https://ewriteonline.com/event/customer-focused-writing-at-caire-part-1/
LOCATION:Online\, United States
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20240506T093000
DTEND;TZID=America/New_York:20240506T120000
DTSTAMP:20240413T141155Z
CREATED:20240413T141155Z
LAST-MODIFIED:20240413T141155Z
UID:10002823-1714987800-1714996800@ewriteonline.com
SUMMARY:Confusing Your Customers? Reduce Expensive Inbound Calls and Emails – Digital Engagement and Social Media for Utilities conference
DESCRIPTION:Customized\, onsite\, full-day writing workshop
URL:https://ewriteonline.com/event/confusing-your-customers-reduce-expensive-inbound-calls-and-emails-digital-engagement-and-social-media-for-utilities-conference/
LOCATION:Fort Lauderdale\, FL
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240501
DTEND;VALUE=DATE:20240502
DTSTAMP:20240413T134054Z
CREATED:20240413T133911Z
LAST-MODIFIED:20240413T134054Z
UID:10002822-1714521600-1714607999@ewriteonline.com
SUMMARY:Reader-Focused Writing for Software Engineers – Planning Center
DESCRIPTION:  \nCustomized\, onsite\, full-day writing workshop
URL:https://ewriteonline.com/event/reader-focused-writing-for-software-engineers-planning-center/
LOCATION:Carlsbad\, CA
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20240430T174500
DTEND;TZID=America/New_York:20240430T184500
DTSTAMP:20240314T221920Z
CREATED:20240314T221920Z
LAST-MODIFIED:20240314T221920Z
UID:10002820-1714499100-1714502700@ewriteonline.com
SUMMARY:Why Your Support Organization Should Use a Human-plus-ChatGPT Approach to Writing Customer Responses – SupportWorld Live
DESCRIPTION:Breakout session at the SupportWorld Live conference. \nRegister using my promo code JOINME and save $400.
URL:https://ewriteonline.com/event/why-your-support-organization-should-use-a-human-plus-chatgpt-approach-to-writing-customer-responses-supportworld-live/
LOCATION:Denver\, CO
END:VEVENT
END:VCALENDAR