E-WRITE Presentations and Handouts – WACRA 2015

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Thank you for attending E-WRITE’s workshops at the 2015 WACRA Annual Conference in Bangkok. Here you may download the presentations, handouts, reading list, and other resources to help your airline’s customer care organization write better email, chat, and social media messages to your customers.

How to Respond to Angry Customers in Social Media

How to Write to Customers in Your Airline’s Brand Voice

Resources on writing great chat to customers

Blog posts on customer service writing




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