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DTSTART;TZID=America/New_York:20170316T120000
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SUMMARY:How to Write Great Email to Customers in the Age of Social Service - HDI Southern Virginia chapter
DESCRIPTION:The HDI Southern Virginia Chapter is pleased to invite you to our first meeting of 2017 at the Liberty Tax Headquarters in Virginia Beach\, Virginia! \nFor our first meeting of 2017\, we are excited to welcome Leslie O’Flahavan\, owner of E-WRITE\, to present on “How to Write a Great Email to Customers in the Age of Social Service” \nWhile support centers are focusing on delivering service via chat and social media\, many customers still prefer email. But these newer channels have changed what customers expect from email. Companies can’t do email the old way: slowly\, badly\, or with stale canned content. In the social media age\, support organizations must renew their efforts write high-quality\, brief\, responsive email to customers who want to reach them that \nIn this session\, you’ll revisit best practices for writing email to customers and learn how social media and chat have changed the landscape for customer service email. \nYou’ll learn: \n\nHow social service and chat have changed what customers expect from email service\nWhich types of service is best delivered via email\nWhy agents must use templates to write high-quality email\nHow to get the best from email and avoid the channel’s natural pitfalls
URL:https://ewriteonline.com/event/how-to-write-great-email-to-customers-in-the-age-of-social-service-hdi-southern-virginia-chapter/
LOCATION:Liberty Tax\, 2387 Liberty Way \, Virginia Beach\, VA\, 23456 \, United States
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UID:10002055-1489665600-1489672800@ewriteonline.com
SUMMARY:How to Write Great Email to Customers in the Age of Social Service - HDI Southern Virginia chapter
DESCRIPTION:The HDI Southern Virginia Chapter is pleased to invite you to our first meeting of 2017 at the Liberty Tax Headquarters in Virginia Beach\, Virginia! \nFor our first meeting of 2017\, we are excited to welcome Leslie O’Flahavan\, owner of E-WRITE\, to present on “How to Write a Great Email to Customers in the Age of Social Service” \nWhile support centers are focusing on delivering service via chat and social media\, many customers still prefer email. But these newer channels have changed what customers expect from email. Companies can’t do email the old way: slowly\, badly\, or with stale canned content. In the social media age\, support organizations must renew their efforts write high-quality\, brief\, responsive email to customers who want to reach them that \nIn this session\, you’ll revisit best practices for writing email to customers and learn how social media and chat have changed the landscape for customer service email. \nYou’ll learn: \n\nHow social service and chat have changed what customers expect from email service\nWhich types of service is best delivered via email\nWhy agents must use templates to write high-quality email\nHow to get the best from email and avoid the channel’s natural pitfalls
URL:https://ewriteonline.com/event/how-to-write-great-email-to-customers-in-the-age-of-social-service-hdi-southern-virginia-chapter-2/
LOCATION:Liberty Tax\, 2387 Liberty Way \, Virginia Beach\, VA\, 23456 \, United States
GEO:36.750029;-76.053582
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