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SUMMARY:WEBINAR: UX Now - Best Practices for Knowledge Base Writing
DESCRIPTION:Poorly written support articles take longer to read\, frustrate your agents and customers\, and increase operational costs.\n\n\nJoin me and knowledge management expert Nicola McDonald of Customer Driven Solutions to learn how to build an effective knowledge management ecosystem that will enable you to fine tune your support information\, improve service quality\, and lower support costs. \n  \n  \n  \nYou’ll learn: \n\nHow to manage knowledge so all users benefit\nThe real dollar cost of bad KM articles\n5 common mistakes KM writers make\nHow to write clear\, useful KM articles\nWhy high-quality content is easier to maintain\n\nAs a bonus\, you’ll get a free copy of my latest eBook on Knowledge Management Writing Best Practices. \n\n 
URL:https://ewriteonline.com/event/webinar-ux-now-best-practices-for-knowledge-base-writing/
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