Clear, Correct, Concise E-Mail: A Writing Workbook for Customer Service Agents (print)



Teach your customer service agents to write excellent e-mail to customers. This 184-page workbook uses e-mail exchanges between customers and companies to teach agents essential writing skills: grammar, punctuation, spelling, tone, and sentence structure. Full of guidance and 33 hands-on exercises, this workbook can be used for self-paced or instructor-led training.