Clear, Correct, Concise E-Mail: A Writing Workbook for Customer Service Agents (PDF)
Teach your customer service agents to write excellent e-mail to customers. This 184-page workbook (PDF download) uses e-mail exchanges between customers and companies to teach agents essential writing skills: grammar, punctuation, spelling, tone, and sentence structure. Full of guidance and 33 hands-on exercises, this workbook can be used for self-paced or instructor-led training. Purchasing this PDF download entitles you to make one hardcopy and save the file on one computer.