E-mail Writing Skills Competency Exam (print)

E-mail Writing Skills Competency Exam (print)

Use the E-Mail Writing Skills Competency Exam to assess whether your agents and job applicants have e-mail writing skills they need to communicate with customers. The 120-point Exam has 8 sections and includes 2 scenario-based writing exercises. You'll receive an Administrator's Guide with Exam answers and scoring guidance.

What Does the E-Mail Writing Skills Competency Exam Include?

An Exam that tests essential writing skills. It includes eight short answer sections and two scenario-based writing exercises.
An Administrator's Guide
Instructions for administering the exam
Exam answers and detailed explanations
Scoring sheets for tallying and presenting exam results
A Competency Certificate to award to agents who pass the exam
A Completion Certificate to award to agents who complete theClear, Correct, Concise E-Mail workbook
How Should You Use the Competency Exam?

Use as a stand-alone exam or in conjunction with the Clear, Correct, Concise E-Mailworkbook.

Evaluate current customer service agents' writing skills
Assess job applicants' writing skills before hiring them
Identify your customer service staff's need for writing training
Certify customer service agents' e-mail writing competency
Test customer service agents' writing competency after they complete the Clear, Correct, Concise E-Mail workbook
What E-Mail Writing Skills Does the Competency Exam Evaluate?

The Exam tests the ability to

Write clear, strong sentences
Write with a polite, positive, and personal tone
Select the correct word and spell it right
Punctuate correctly
Write for global customers

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