Loading Events

← Back to Events

May 2017

Learn to Apologize to a Customer Like You Mean It – CC Expo 2017

May 23, 2017 @ 11:30 am - 12:30 pm
CC Expo 2017 Orlando, FL United States

Despite our best efforts, sometimes we simply can't help our customers—or worse, we have caused or contributed to their issues. A sincere apology is required, but too often we rely on trite phrases like "We regret any inconvenience this may have caused." These "Sorry, not sorry" apologies do more harm than good. In contrast, an honest, well-delivered apology is one of the best ways to build rapport with customers and to ensure first contact resolution. In this unique session you'll…

Find out more »
+ Export Events

Subscribe to our newsletter

  • Recent Posts

  • February 9, 2021


    “I’m tired of stupid comments”: How not to respond to social media followers

    Use these eight tips for responding to your haters on social media. While these dignified responses may not shut down negative, provocative people, they'll demonstrate to other followers that you can provide a calm, polite response even to a troll.

    Read more on the blog »