BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//E-WRITE - ECPv6.17.3//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-ORIGINAL-URL:https://ewriteonline.com
X-WR-CALDESC:Events for E-WRITE
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:America/New_York
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20170312T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20171105T060000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20180311T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20181104T060000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20190310T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20191103T060000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20180627T120000
DTEND;TZID=America/New_York:20180627T140000
DTSTAMP:20180618T014513Z
CREATED:20180618T014513Z
LAST-MODIFIED:20180618T014513Z
UID:10002038-1530100800-1530108000@ewriteonline.com
SUMMARY:How To Have Difficult Conversations With Customers - SOCAP's DC Metro Chapter
DESCRIPTION:Join the SOCAP DC Metro Chapter and four prominent customer experience leaders for an open and honest discussion of how to have difficult conversations with customers… without destroying the relationship or hurting your company’s bottom line. \nOur four panelists will engage in some truth-telling! \nYou will learn from: \n\nJohn Goodman\, Vice Chairman of Customer Care Measurement and Consulting\nSally Hurley\, CEO of VIPdesk Connect\nDavid Johnston\, Social Media Strategist at Transportation Security Administration (TSA)\nCarlos Suarez\, Consumer Engagement Services Manager at Nestle’ USA\n\nLearn strategies for retaining and satisfying customers even when the situation is bad and risk is high. \nLearn from leaders in prominent companies that define their markets: \n\nNestlé\, the world’s largest food and beverage company\nTSA\, the government agency that keeps the traveling public safe\nVIPdesk Connect\, a customer service outsourcer that provides high-touch customer care to brand-conscious companies\nJohn Goodman\, author and director of at least 1\,000 customer experience studies\n\n 
URL:https://ewriteonline.com/event/how-to-have-difficult-conversations-with-customers-socaps-dc-metro-chapter/
LOCATION:Clarabridge\, Clarabridge 11400 Commerce Park Drive\, Suite 500\, Reston\, VA\, 22101\, United States
GEO:38.946357;-77.34024
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Clarabridge Clarabridge 11400 Commerce Park Drive Suite 500 Reston VA 22101 United States;X-APPLE-RADIUS=500;X-TITLE=Clarabridge 11400 Commerce Park Drive\, Suite 500:geo:-77.34024,38.946357
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20180627T120000
DTEND;TZID=America/New_York:20180627T140000
DTSTAMP:20180618T014513Z
CREATED:20180618T014513Z
LAST-MODIFIED:20180618T014513Z
UID:10002568-1530100800-1530108000@ewriteonline.com
SUMMARY:How To Have Difficult Conversations With Customers - SOCAP's DC Metro Chapter
DESCRIPTION:Join the SOCAP DC Metro Chapter and four prominent customer experience leaders for an open and honest discussion of how to have difficult conversations with customers… without destroying the relationship or hurting your company’s bottom line. \nOur four panelists will engage in some truth-telling! \nYou will learn from: \n\nJohn Goodman\, Vice Chairman of Customer Care Measurement and Consulting\nSally Hurley\, CEO of VIPdesk Connect\nDavid Johnston\, Social Media Strategist at Transportation Security Administration (TSA)\nCarlos Suarez\, Consumer Engagement Services Manager at Nestle’ USA\n\nLearn strategies for retaining and satisfying customers even when the situation is bad and risk is high. \nLearn from leaders in prominent companies that define their markets: \n\nNestlé\, the world’s largest food and beverage company\nTSA\, the government agency that keeps the traveling public safe\nVIPdesk Connect\, a customer service outsourcer that provides high-touch customer care to brand-conscious companies\nJohn Goodman\, author and director of at least 1\,000 customer experience studies\n\n 
URL:https://ewriteonline.com/event/how-to-have-difficult-conversations-with-customers-socaps-dc-metro-chapter-2/
LOCATION:Clarabridge\, Clarabridge 11400 Commerce Park Drive\, Suite 500\, Reston\, VA\, 22101\, United States
GEO:38.946357;-77.34024
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Clarabridge Clarabridge 11400 Commerce Park Drive Suite 500 Reston VA 22101 United States;X-APPLE-RADIUS=500;X-TITLE=Clarabridge 11400 Commerce Park Drive\, Suite 500:geo:-77.34024,38.946357
END:VEVENT
END:VCALENDAR