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DTSTART;TZID=America/New_York:20190515T160000
DTEND;TZID=America/New_York:20190515T170000
DTSTAMP:20190424T184328Z
CREATED:20190424T184014Z
LAST-MODIFIED:20190424T184328Z
UID:10002086-1557936000-1557939600@ewriteonline.com
SUMMARY:Five Things You Should Stop Writing to Customers Right Now: CC Expo
DESCRIPTION:Register now for ICMI’s Contact Center Expo and attend my session on Weds\, May 15: Five Things You Should Stop Writing to Customers Right Now\nYou may be writing to customers in newer channels like social\, chat or SMS\, and with newer tools like chatbots. But if you’re using old\, played-out words and phrases when you communicate with customers\, your responses can backfire\, causing write-backs\, loss of business\, or social shaming. This hands-on session will identify five insincere\, generic\, or tired-sounding customer service phrases\, and review real-world examples of customer communications that illustrate the damage they do to service quality. This session will offer fresh\, honest replacement wording for these exhausted phrases – a simple step that can deliver quick “wins” for your center. \n 
URL:https://ewriteonline.com/event/five-things-you-should-stop-writing-to-customers-right-now-cc-expo/
LOCATION:Diplomat Resort\, 3555 South Ocean Drive\, Hollywood\, FL\, 33019\, United States
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DTSTART;TZID=America/New_York:20190515T160000
DTEND;TZID=America/New_York:20190515T170000
DTSTAMP:20190424T184014Z
CREATED:20190424T184014Z
LAST-MODIFIED:20190424T184014Z
UID:10002155-1557936000-1557939600@ewriteonline.com
SUMMARY:Five Things You Should Stop Writing to Customers Right Now: CC Expo
DESCRIPTION:Register now for ICMI’s Contact Center Expo and attend my session on Weds\, May 15: Five Things You Should Stop Writing to Customers Right Now\nYou may be writing to customers in newer channels like social\, chat or SMS\, and with newer tools like chatbots. But if you’re using old\, played-out words and phrases when you communicate with customers\, your responses can backfire\, causing write-backs\, loss of business\, or social shaming. This hands-on session will identify five insincere\, generic\, or tired-sounding customer service phrases\, and review real-world examples of customer communications that illustrate the damage they do to service quality. This session will offer fresh\, honest replacement wording for these exhausted phrases – a simple step that can deliver quick “wins” for your center. \n 
URL:https://ewriteonline.com/event/five-things-you-should-stop-writing-to-customers-right-now-cc-expo-2/
LOCATION:Diplomat Resort\, 3555 South Ocean Drive\, Hollywood\, FL\, 33019\, United States
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