BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//E-WRITE - ECPv6.16.2//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-ORIGINAL-URL:https://ewriteonline.com
X-WR-CALDESC:Events for E-WRITE
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:America/New_York
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20220313T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20221106T060000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20230312T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20231105T060000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20240310T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20241103T060000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20230912T150000
DTEND;TZID=America/New_York:20230912T170000
DTSTAMP:20260531T005526
CREATED:20230809T135006Z
LAST-MODIFIED:20230809T135123Z
UID:10002797-1694530800-1694538000@ewriteonline.com
SUMMARY:Why Your Contact Center Should Use a Human + ChatGPT Approach to Writing Customer Responses: SOCAP Symposium
DESCRIPTION:It’s not “either.” It’s “both.” Your contact center should be using both human CSRs and AI writing tools like ChatGPT to compose emails\, KB articles\, and social media responses. Let’s be honest. Some CSRs are poor or unwilling writers. And ChatGPT can’t empathize authentically\, and sometimes it gives bad info. You need both humans and AI to write well and efficiently to customers.
URL:https://ewriteonline.com/event/why-your-contact-center-should-use-a-human-chatgpt-approach-to-writing-customer-responses-socap/
LOCATION:Grand Hyatt Tampa Bay
END:VEVENT
END:VCALENDAR