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DTSTART;TZID=America/New_York:20190411T160000
DTEND;TZID=America/New_York:20190411T170000
DTSTAMP:20190110T033406Z
CREATED:20190110T032207Z
LAST-MODIFIED:20190110T033406Z
UID:10001734-1554998400-1555002000@ewriteonline.com
SUMMARY:Writing Is a "Hard Skill" All Support Professionals Need - HDI Annual Conference
DESCRIPTION:Register for the HDI Annual Conference and get a $200 discount when you use my speaker code JOINME. \nOn April 11\, I’ll be presenting the session\, “Writing Is a ‘Hard Skill’ All Support Professionals Need” \n 
URL:https://ewriteonline.com/event/writing-is-a-hard-skill-all-support-professionals-need-hdi-annual-conference/
LOCATION:HDI Annual Conference\, Las Vegas\, NV\, United States
GEO:36.1699412;-115.1398296
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BEGIN:VEVENT
DTSTART;TZID=America/New_York:20190411T160000
DTEND;TZID=America/New_York:20190411T170000
DTSTAMP:20190110T032207Z
CREATED:20190110T032207Z
LAST-MODIFIED:20190110T032207Z
UID:10002596-1554998400-1555002000@ewriteonline.com
SUMMARY:Writing Is a "Hard Skill" All Support Professionals Need - HDI Annual Conference
DESCRIPTION:Register for the HDI Annual Conference and get a $200 discount when you use my speaker code JOINME. \nOn April 11\, I’ll be presenting the session\, “Writing Is a ‘Hard Skill’ All Support Professionals Need” \n 
URL:https://ewriteonline.com/event/writing-is-a-hard-skill-all-support-professionals-need-hdi-annual-conference-2/
LOCATION:HDI Annual Conference\, Las Vegas\, NV\, United States
GEO:36.1699412;-115.1398296
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DTSTART;TZID=America/New_York:20190411T101500
DTEND;TZID=America/New_York:20190411T111500
DTSTAMP:20190110T031955Z
CREATED:20190110T031955Z
LAST-MODIFIED:20190110T031955Z
UID:10001732-1554977700-1554981300@ewriteonline.com
SUMMARY:Live Chat: The Channel is Mature but Chat Quality Still Isn't Good Enough - HDI Annual Conference
DESCRIPTION:Register for the HDI Annual Conference and get a $200 discount when you use my speaker code JOINME. \nOn April 11\, I’ll be presenting the session\, “Live Chat: The Channel is Mature but Chat Quality Still Isn’t Good Enough” \n  \n 
URL:https://ewriteonline.com/event/live-chat-the-channel-is-mature-but-chat-quality-still-isnt-good-enough-hdi-annual-conference/
LOCATION:HDI Annual Conference\, Las Vegas\, NV\, United States
GEO:36.1699412;-115.1398296
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DTSTART;TZID=America/New_York:20190411T101500
DTEND;TZID=America/New_York:20190411T111500
DTSTAMP:20190110T031955Z
CREATED:20190110T031955Z
LAST-MODIFIED:20190110T031955Z
UID:10002595-1554977700-1554981300@ewriteonline.com
SUMMARY:Live Chat: The Channel is Mature but Chat Quality Still Isn't Good Enough - HDI Annual Conference
DESCRIPTION:Register for the HDI Annual Conference and get a $200 discount when you use my speaker code JOINME. \nOn April 11\, I’ll be presenting the session\, “Live Chat: The Channel is Mature but Chat Quality Still Isn’t Good Enough” \n  \n 
URL:https://ewriteonline.com/event/live-chat-the-channel-is-mature-but-chat-quality-still-isnt-good-enough-hdi-annual-conference-2/
LOCATION:HDI Annual Conference\, Las Vegas\, NV\, United States
GEO:36.1699412;-115.1398296
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BEGIN:VEVENT
DTSTART;TZID=America/New_York:20190410T101500
DTEND;TZID=America/New_York:20190410T111500
DTSTAMP:20190110T031548Z
CREATED:20190110T031122Z
LAST-MODIFIED:20190110T031548Z
UID:10001730-1554891300-1554894900@ewriteonline.com
SUMMARY:How to Write Like a Human in the Age of Speed - HDI Annual Conference
DESCRIPTION:Register for the HDI Annual Conference and get a $200 discount when you use my speaker code JOINME. \nOn April 10\, Jeff Toister and I will be co-presenting the session\, “How to Write Like a Human in the Age of Speed”
URL:https://ewriteonline.com/event/how-to-write-like-a-human-in-the-age-of-speed-hdi-annual-conference/
LOCATION:HDI Annual Conference\, Las Vegas\, NV\, United States
GEO:36.1699412;-115.1398296
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BEGIN:VEVENT
DTSTART;TZID=America/New_York:20190410T101500
DTEND;TZID=America/New_York:20190410T111500
DTSTAMP:20190110T031122Z
CREATED:20190110T031122Z
LAST-MODIFIED:20190110T031122Z
UID:10002594-1554891300-1554894900@ewriteonline.com
SUMMARY:How to Write Like a Human in the Age of Speed - HDI Annual Conference
DESCRIPTION:Register for the HDI Annual Conference and get a $200 discount when you use my speaker code JOINME. \nOn April 10\, Jeff Toister and I will be co-presenting the session\, “How to Write Like a Human in the Age of Speed”
URL:https://ewriteonline.com/event/how-to-write-like-a-human-in-the-age-of-speed-hdi-annual-conference-2/
LOCATION:HDI Annual Conference\, Las Vegas\, NV\, United States
GEO:36.1699412;-115.1398296
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DTSTART;TZID=America/New_York:20180413T090000
DTEND;TZID=America/New_York:20180413T100000
DTSTAMP:20180327T214747Z
CREATED:20180327T214747Z
LAST-MODIFIED:20180327T214747Z
UID:10002030-1523610000-1523613600@ewriteonline.com
SUMMARY:Robot Army or Automated Helper: Is Your Support Organization Ready to Use Bots to Communicate with Customers? - HDI Annual Conference
DESCRIPTION:Everyone’s talking about using chatbots to make customer support quicker\, cheaper\, and easier. But is your organization ready to embrace the bot? In this session\, you’ll assess how successful your organization is at the types of automated communication it’s already using\, whether customer-facing (e.g.\, IVR\, web forms\, or hold statements in live chat) or agent-facing (e.g.\, hot keys that retrieve knowledge base articles or email templates)—and from there we’ll determine if/how you can harness the power of the bot. Join us to find out how some support organizations are currently using bots and all the ways they can support a positive customer experience.
URL:https://ewriteonline.com/event/robot-army-or-automated-helper-is-your-support-organization-ready-to-use-bots-to-communicate-with-customers-hdi-annual-conference/
LOCATION:HDI Annual Conference\, Las Vegas\, NV\, United States
GEO:36.1699412;-115.1398296
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BEGIN:VEVENT
DTSTART;TZID=America/New_York:20180413T090000
DTEND;TZID=America/New_York:20180413T100000
DTSTAMP:20180327T214747Z
CREATED:20180327T214747Z
LAST-MODIFIED:20180327T214747Z
UID:10002552-1523610000-1523613600@ewriteonline.com
SUMMARY:Robot Army or Automated Helper: Is Your Support Organization Ready to Use Bots to Communicate with Customers? - HDI Annual Conference
DESCRIPTION:Everyone’s talking about using chatbots to make customer support quicker\, cheaper\, and easier. But is your organization ready to embrace the bot? In this session\, you’ll assess how successful your organization is at the types of automated communication it’s already using\, whether customer-facing (e.g.\, IVR\, web forms\, or hold statements in live chat) or agent-facing (e.g.\, hot keys that retrieve knowledge base articles or email templates)—and from there we’ll determine if/how you can harness the power of the bot. Join us to find out how some support organizations are currently using bots and all the ways they can support a positive customer experience.
URL:https://ewriteonline.com/event/robot-army-or-automated-helper-is-your-support-organization-ready-to-use-bots-to-communicate-with-customers-hdi-annual-conference-2/
LOCATION:HDI Annual Conference\, Las Vegas\, NV\, United States
GEO:36.1699412;-115.1398296
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