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DTSTART;TZID=America/New_York:20180928T120000
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SUMMARY:Is Your Organization Ready to Use Bots to Communicate with Customers? DC Metro chapter of SOCAP
DESCRIPTION:  \n  \n  \n  \n  \nEveryone’s talking about using bots to make customer care quicker\, cheaper\, and easier. But is your organization ready to use bots well? Can you create a good bot that will support a positive customer experience\, or will your bot be novel but annoying\, or worse? \nJoin customer service writing expert Leslie O’Flahavan for a workshop that will help you decide whether you’re ready to launch a bot. Leslie will: \n\nReview how some customer care organizations are using bots now;\nDiscuss how some bots are damaging the personal connection we’ve worked to build with customers;\nHelp you evaluate how good your organization is at any type of automated communication: IVR\, web forms\, or hold statements\, etc.\n\nEvent Highlights \n\nReview real-world examples of customer service bots\nUnderstand bots as a communication tool\, not as technology choice\nTake the “Are We Bot-Ready?” quiz and analyze your results\nNetworking with your DC-area peers\nEnjoy lunch!
URL:https://ewriteonline.com/event/is-your-organization-ready-to-use-bots-to-communicate-with-customers-dc-metro-chapter-of-socap/
LOCATION:Nestle’ USA\, 1812 N. Moore St.\, Arlington\, VA\, 22209\, United States
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DTSTART;TZID=America/New_York:20180928T120000
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UID:10002129-1538136000-1538143200@ewriteonline.com
SUMMARY:Is Your Organization Ready to Use Bots to Communicate with Customers? DC Metro chapter of SOCAP
DESCRIPTION:  \n  \n  \n  \n  \nEveryone’s talking about using bots to make customer care quicker\, cheaper\, and easier. But is your organization ready to use bots well? Can you create a good bot that will support a positive customer experience\, or will your bot be novel but annoying\, or worse? \nJoin customer service writing expert Leslie O’Flahavan for a workshop that will help you decide whether you’re ready to launch a bot. Leslie will: \n\nReview how some customer care organizations are using bots now;\nDiscuss how some bots are damaging the personal connection we’ve worked to build with customers;\nHelp you evaluate how good your organization is at any type of automated communication: IVR\, web forms\, or hold statements\, etc.\n\nEvent Highlights \n\nReview real-world examples of customer service bots\nUnderstand bots as a communication tool\, not as technology choice\nTake the “Are We Bot-Ready?” quiz and analyze your results\nNetworking with your DC-area peers\nEnjoy lunch!
URL:https://ewriteonline.com/event/is-your-organization-ready-to-use-bots-to-communicate-with-customers-dc-metro-chapter-of-socap-2/
LOCATION:Nestle’ USA\, 1812 N. Moore St.\, Arlington\, VA\, 22209\, United States
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