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Renaissance Washington, DC Downtown Hotel

999 Ninth Street NW
Washington, DC 20001 United States

May 2012

Short, Sweet, and Helpful: Five Strategies for Delivering Excellent Customer Service via Social Media (Conference)

May 17, 2012 @ 11:30 am - 12:15 pm
Renaissance Washington, DC Downtown Hotel, 999 Ninth Street NW
Washington, DC 20001 United States
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Presentation at the 2012 Government Web and New Media Conference Short, Sweet, and Helpful: Five Strategies for Delivering Excellent Customer Service via Social MediaWriting high quality social media content is never as easy as it looks. Writing content that meets customers' needs in words they can understand is hard enough, but doing so in under 140 characters is the ultimate writing challenge. This session will offer strategies for answering customers' questions and solving their problems by writing high-quality Facebook wall…

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