In Unusual Times, Replace the Usual Customer Service Phrases

On a typical day, most customers will understand what you mean even if you use less-than-graceful words when you speak or write. For example, lots of customers dislike the phrase “No problem!” but they’ll look past it if you’re providing great service. They’ll give...

20 Ways to Empathize With Stressed Out Customers

These are difficult times, and our anxious customers need us more than ever. Some of them need help with a simple task, like “How do I add a new driver to my auto insurance policy?” Others need help solving a problem: “Why was I charged twice for inflight WiFi?” All...

Advanced Content Writing Workshop – AAPA

Three Steps to Selecting ICD-10 Codes Accurately Three things to remember when choosing a code without a diagnosis 5 Steps to Use Social Media to Benefit the Profession Healthcare news headlines: Clinician Today PAEA Government Relations headlines and Public Health...

Support Driven Expo Americas 2019

E-WRITE_Handouts_Consistent-Communication-Omnichannel-World_Support-Driven_11July2019   E-WRITE_Handouts_How-to-Hire-Agents-Who-Have-Great-Writing-Skills_SupportDriven_Expo_11July2019  ...

Advanced Writing Workshop for Communicators – Ellucian

Module 2 OP-ED: College used to be about personal growth. Now, it’s just career prep Build a Success-Friendly Campus Module 3 NIH Research Matters Engineered phages treat drug-resistant infection Arizona Rural Hospital Facilities and Market Study A survey of U.S....

Subscribe to our Newsletter

Upcoming Events

Wed 07

Enhancing NORC’s Research Writing: For Leadership

December 7 @ 10:30 am - 11:30 am
Wed 14

Enhancing NORC’s Research Writing: For Leadership

December 14 @ 10:30 am - 11:30 am

Recent Posts

Writing Workbook