E-WRITE PSS
Contract GS-02F-0074S
for Writing, Training, Course Development, Materials
August 18, 2010
As a collector of poorly written e-mails, I thought I’d seen everything: egregious spelling and grammar errors, poor organization, bloated language, and unprofessional tone. So I have to admit that I was shocked by the e-mail my friend “Chris” sent me quoting e-mails that an accountant in her financial services firm sent to a client. […]
July 11, 2010
We recently evaluated the correspondence of a major insurance company and its competitors. Using a benchmarking tool we developed, we rated their e-mails and letters to customers on seven Standards. One Standard that we carefully looked at was tone: “Correspondence is written in a personal, professional tone.” While the topic of the correspondence frequently involved […]
May 28, 2010
A colleague shared this e-mail she received from the company that hosts her website, which I’ll call ABC Web Host. While the intent of this e-mail is to apologize for an outage, it doesn’t sound genuine, and the order of information is all wrong. Subject: Further explanation regarding May 20 outage Dear ABC Web Host […]
March 28, 2009
As I was writing a recent post on hyphens, I noticed that the font on the TypePad edit screen kept getting smaller. Soon my nose was inches from the monitor as I tried to make out almost infinitesimal type. Since the small type was only on this one edit screen—all other web pages and documents […]
February 2, 2009
I’m a big proponent of plain language. Don’t say we acknowledge receipt of when we received will do. Use taxes instead of revenue enhancements. But there’s a difference between using a simpler, plainer word in place of an inflated word or phrase and using a simple, plain word incorrectly. What’s got my dander up is […]
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