World Usability Day Offer: Free Plain Language Consult, Training, Resources from

The folks at really know how to celebrate World Usability Day, which falls this year on November 12, 2009. It won’t be just another stale-donuts-in-the-conference-room party, no sirree. For this year’s World Usability Day, has a great free offer for all you web managers and usability analysts: Build your Plain Language skills and […]

How to Write a User-Friendly “File Not Found” Page

When my recent search for USAID information on preparing your family for an avian flu pandemic dead-ended in a 404 “File Not Found” page, I expected to head back to the drawing board: Google. Then I took a closer look at USAID’s error message page. Rather than stranding the user, it tries to help by: […]