E-WRITE PSS
Contract GS-02F-0074S
for Writing, Training, Course Development, Materials
January 17, 2011
When Leslie and I started E-WRITE in 1996 “the e-mail” was a very new tool and Al Gore was inventing the Internet. We knew that e-mail and the web would change how we communicate. But who could have envisioned Facebook, Twitter, YouTube or blogs? I’ve noticed that many of my over 50 friends and colleagues have been […]
November 16, 2010
I recently came across an article about 115 forbidden words and expressions compiled by Randy Michaels, CEO of the Tribune Co. The company owns the Chicago radio station WGN, and Michaels forbid radio anchors and reporters from using these words. Among forbidden words and expressions are some that make me cringe as well. 5 a.m. in […]
September 29, 2010
We now average 7.2 hours a week—almost a full work day—on e-mail. Would you like to decrease the time you spend on e-mail and improve the quality? You could, if everyone followed these five golden rules. Just think what you could do with the time saved! 1. Write helpful subject lines. A good subject line tells you […]
August 18, 2010
As a collector of poorly written e-mails, I thought I’d seen everything: egregious spelling and grammar errors, poor organization, bloated language, and unprofessional tone. So I have to admit that I was shocked by the e-mail my friend “Chris” sent me quoting e-mails that an accountant in her financial services firm sent to a client. […]
July 11, 2010
We recently evaluated the correspondence of a major insurance company and its competitors. Using a benchmarking tool we developed, we rated their e-mails and letters to customers on seven Standards. One Standard that we carefully looked at was tone: “Correspondence is written in a personal, professional tone.” While the topic of the correspondence frequently involved […]
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