Speaking Topics

Book me to speak at your conference

Inspiri-Practical? Motiva-Writerly? Empa-Authentic? In my conference sessions, I show people how to write better, motivate them to do the work, inspire them to be as good as their communication heroes (or their competition), and equip them to change and grow.

When you book me to speak at your event, we share a goal: a great experience for participants. My sessions are hands-on, practical, and illustrated with real-world examples. I don’t do “Philosophy 101” or “Life Lessons I Learned From My Dog.”

I customize my keynote and breakout sessions for your organization and industry, so attendees will say, “She knows a lot about what matters to us.”

Check out some of my recent keynote and breakout sessions

Plain Language

  • Seven Plain Language Writing Practices That Will Release the Hot Air From Your Writing
  • Plain Language Heroes: What Can We Learn From the Very Best Communicators in the Federal Government?

Customer Experience and Customer Service

  • How to Deliver Consistent Communication in an Omnichannel World
  • How to Develop a Brand Voice That Connects With Customers Online
  • No More “Non-Pologies”: How to Apologize to Customers Sincerely
  • It’s Complicated: How to Build a Great Working Relationship Between Customer Service and Marketing
  • Why Companies Should Use Plain Language in Emails, Chats, and Tweets to Customers
  • Writing to Customers? Why Empathy is as Important as Accuracy
  • How to Write Social Media Templates That Won’t Make You Sound Like a Robot

Plain Language

  • Seven Plain Language Writing Practices That Will Release the Hot Air From Your Writing
  • Plain Language Heroes: What Can We Learn From the Very Best Communicators in the Federal Government?

Writing for the Web

  • Well-Written Web Content: Even When It’s Not Your Job, It’s Your Responsibility
  • The Future of Customer Service Email: Will Bad Writing Kill the Channel?

Business Writing

  • How to Explain Technical Topics to Non-Technical Readers
  • The High Costs of Badly Written Knowledge Base Articles
  • Death to the Term “Soft Skills”: Writing Is a Hard Skill All Support Pros Need

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