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AAUW - Writing for the Web

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ACS - Web Writing Refresher - Jan 9, 2014

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ACS - Writing for the Web - Jan 8, 2014

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ACS Chapter Winter Learning Event

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Advanced Content Writing Workshop - AAPA

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Advanced Writing Workshop for Communicators - Ellucian

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All-You-Can-Train License Agreement

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ANA Writing for the Web

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Apologizing to a customer? Write it like you mean it

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ASIS - Writing for the Web

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Avis e-mails to an unhappy customer: From flawed to perfect?

Well, maybe not perfect, but much better. After my friend Steve's abysmal car rental experience with Avis, he gladly completed an online customer satisfaction survey. He wanted Avis to know he was a most disappointed customer. Little did he know that he was about to become a more disappointed customer.

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Back to the Basics: Clean, Modern Writing for Associations - AM&P Lunch and Learn

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Bite, Snack, and Meal ebook

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Bite, Snack, Meal Resources

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Center for Teaching Quality

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Communication Strategy Workshop - Selected Independent Funeral Homes

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Content Audit Workshop - National League of Cities

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Content With a Destination: DC's Metro Launches New Site

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Course - Writing Customer-Focused E-Mail and Chat

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DASNY - Writing for the Web - January 23, 2013

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Discount Bulk Pricing for Clear, Correct, Concise E-Mail Workbook

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E-Mail Writing Skills Competency Exam - Sections

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E-WRITE Office Hours - May 5, 2020

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E-WRITE Presentations and Handouts - WACRA 2015

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E-WRITE Train-the-Trainer Resources for Republic Services

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EIA Headline Writing Workshop

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Eight Tips for Writing Productive E-Mail

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Elements of Style: A "Must Have" Writing Resource

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EmblemHealth - Web Writing Workshop

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FDA Writing for the Web - February 28, 2013

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Feed the Content Monster: NAGC Communications School - June 2015

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Flapper's Dictionary - by Ella Hartung, 1922

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Front: Contact

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GPO - August 2012

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Handouts: How to Assess Customer Service Agents' Writing Skills Before You Hire Them

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Headline Writing Workshop - Military Officers Association of America

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Health Literacy Writing Resources

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Hiring? Nine interview questions you must ask applicants about their writing skills

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How and Why to Make your Lists Parallel (And what does parallel mean?)

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How to Assess Customer Service Agents´ Writing Skills Before You Hire Them - CCExpo16

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How to Develop a Great Presentation - ICI

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How to Explain Technical Topics to Non-Technical Readers - CMS

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How to Measure the Quality of Social Customer Service - CCExpo16

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How to Prepare and Deliver a Great Presentation - AAIC

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How to Reach Your Readers: E-Newsletters and Email Blasts - NAR

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How to Write a Five-Star Response to a One-Star Rating or Poor Review

For years, we've been saying, “A complaint is a gift.” Well, if we’ve really meant it, we need to treat one-star ratings and low reviews as gifts, too. While we may fail to win over the most disappointed customers, we can demonstrate that we are listening, we are accountable, and we care.

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How to Write Content That Connects With Readers - AAPA

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How to Write Content That Connects With Readers - Society of Actuaries

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How to Write Email Templates That Don’t Make Customer Service Agents Sound Like Robots

When it comes to writing emails to customers, contact center managers fall into two camps. The first is the “Have You Seen Their Writing?” camp. These managers are so concerned about their agents’ poor writing skills that they require agents to use canned responses when they reply to customers’ emails. The second is the “Keepin’ it Real” camp. These managers are so concerned about the authenticity of their agents’ emails to customers that they reject templates. These managers know that their no-template approach makes it likely that agents will send some poorly writtenemails to customers, but requiring agents to use templates is just too robotic. So, who’s right?

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How Web Design Trends Are Changing The Way We Write Content: AM&P Annual Meeting 2015

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ICI Read-Around - November 12, 2015

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If You Apologize to Customers Sincerely, You Can Cut Formal Complaints (Nearly) in Half

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Is Using "and/or" in a Sentence Just Plain Dumb?

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JOB: Instructional Designer to develop Salesforce trainings

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JOB: Speechwriter for National Health Care Professional Association

American Nurses Association seeks an experienced public relations professional immediately for temporary assignment of 4 months. Must have excellent writing skills to include speechwriting, news releases, talking points; experience in traditional media relations and social media campaigns; and ability to produce compelling PowerPoint presentations.

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List of courses in the EIA Write Right curriculum

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March 4 Writing Workshop: How Web Design Trends Are Changing The Way We Write Content

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NIAID Writing for the Web October 24/25, 2011

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NIEHS - Writing About Science in Plain Language

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Participants' comments on EIA Write Right course surveys

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Presentation Inspiration Workshop: Feb 21, 2019 - ICI

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Privacy Policy

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Punctuating Bulleted Lists

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Repurposing Content for Many Channels and Many Audiences - Forest Service

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Resource List: Brand Voice Guidelines

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Resources: Content Governance for Your Website

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Resources: How to Write a Quickstart Guide

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Resources: Plain Language Writing Workshop for Scientists and Engineers - MSHA

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Resources: Social Media Style Guides

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Resources: Writing in Plain Language at NTSB

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Reviews of the Clear, Correct, Concise E-Mail workbook

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Rewrite Your Templates and Improve Email Quality - HDI 2016

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Rhythm Visions Newsletter Workshop

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Selected: Writing for Online Readers - April 8, 2013

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September 11 E-Mail from Alert Montgomery

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September 11 E-Mail from American University

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Sign Up for a One-on-One Writing Conference

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SOCAP Symposium 2013

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SOCAP Symposium 2016: E-WRITE & Crayola - Show Your Customers You Care

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Support Driven Expo Americas 2019

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UE Content Writing Workshop: Writing for the Web

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Video: How to handle harassers or trolls on social media

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Webinars - First American

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Westat Writing Workshop Series 2016

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Westat: Managing Writing - January 27-28, 2016

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What We Can Learn About Customer Service Writing from the Hair in the Starbucks Oatmeal

While on a work trip to Las Vegas, I found a long, straight hair in my Starbucks oatmeal. I wasn't happy. With stomach rolling, I put down my spoon and and reached for my phone to tweet Starbucks. After a brief Twitter exchange, Starbucks and I shared an extended email exchange. Read Starbucks' emails and my comments on why some of their customer service writing choices don't work.

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Why You Should Be (Business) Friends With Your Competitors

Since I started E-WRITE in 1996, I've focused on being business friends with my competitors instead of seeing them as a threat to my own success. This attitude has yielded so much good! Without these competitor-friends, I’d have fewer clients and prospects, and far less job satisfaction. I know how much good my competitors have done for me.

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With Only Seven Words, You Can Help Someone Who’s Struggling

You do not need to know how to recognize a mental health condition to help someone with one. You don’t need to know that someone is low or depressed to create a connection that enables them to cope, and maybe even begin recover. All you need to do is create the opportunity to listen.

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WMU Plain Language in Action: September 2011

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Write Content That Connects - WMATA

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Write&Delight Files - February - March 2016

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Writing About Science for Today’s Online Readers - NOAA

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Writing and Reviewing Clear, Correct, Concise Business Documents and E-Mails

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Writing Effectively for PAHO - October and November 2015

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Writing for the Web - AG Bell

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Writing for the Web - APTA

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Writing for the Web - Children's National 2017

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Writing for the Web - Climate Nexus

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Writing for the Web - CSU

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Writing for the Web - DSTDP

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Writing for the Web - Fairfax County Public Schools

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Writing for the Web - NAMI 2016

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Writing for the Web - PEAK Grantmaking

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Writing for the Web at BLS - July 19 and 26

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Writing for the Web: National Alliance on Mental Illness

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Writing Resources for the Etihad Airways Guest Relations Team

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You Can Take Two of My LinkedIn Learning Writing Courses for Free!

Through March 2021, You can take two of my LinkedIn Learning writing courses for free!

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YWCA Boston - How to Publish an eNewsletter That Pays You Back

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  • Recent Posts

  • February 9, 2021


    “I’m tired of stupid comments”: How not to respond to social media followers

    Use these eight tips for responding to your haters on social media. While these dignified responses may not shut down negative, provocative people, they'll demonstrate to other followers that you can provide a calm, polite response even to a troll.

    Read more on the blog »