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Contact Center Predictions for 2021
Leslie O’Flahavan Consistent Communication
What is the glue that holds customer experience in the BPO World with Leslie O’Flahavan
Leslie O’Flahavan the Owner of E-WRITE tells you how to use plain language to create trust and rapport.
Training Agents to Write Great Customer Content with Leslie O’Flahavan
Customer Service Writing: How to Get More from Your Emails and Chats
Leslie O’Flahavan on Clear Language
How to Write with the Voice of Your Brand with Leslie O’Flahavan
Writing Better Emails with Leslie O’Flahavan
