Some of the best conversationalists out there have invited me to chat on their podcasts! Take a listen!
Inside Intercom
Emojis mean business: The characters transforming business messaging
Doing CX Right
Improving communication for better customer service experiences
Relationships at Work
Plain Language at Work
Inside Intercom
Writing coach Leslie O’Flahavan on the do’s and don’ts of customer messaging
Hardcore Soft Skills
Hardcore Soft Skills podcast: Why writing is not a soft skill
Beltway Broadcast
Plain Language in Action: Tips for TD Professionals with Leslie O‘Flahavan
Masters of CX
How excellent writing creates an excellent customer experience
Customers First
Framing language to best service your customers
Reach Your Do Point
My career story: How I went from writer to teacher to trainer and customer service wizard
Fireside Chats Without the Fires
What is the glue that holds customer experience in the BPO World with Leslie O’Flahavan
My Curious Colleague
Writing comms in consumer care
Customer Support Leaders
The perfect support email with Leslie O’Flahavan
808 Podcast
Leslie O’Flahavan the Owner of E-WRITE tells you how to use plain language to create trust and rapport.
Press 1 for Nick
Leslie O’Flahavan Consistent Communication
Science of CX
Training Agents to Write Great Customer Content with Leslie O’Flahavan
The Contact Centre Podcast
SPOCcast
Leslie O’Flahavan on Clear Language
Voice of Influence
How to Write with the Voice of Your Brand with Leslie O’Flahavan
FastLeader
Leslie O’Flahavan: I have the joy of looking over my shoulder
Conversations That Matter by Uniphore
Contact Center Predictions for 2021
