Some of the best conversationalists out there have invited me to chat on their podcasts! Take a listen!
Relationships at Work
Plain Language at Work
Hardcore Soft Skills
Hardcore Soft Skills podcast: Why writing is not a soft skill
Beltway Broadcast
Plain Language in Action: Tips for TD Professionals with Leslie O‘Flahavan
Masters of CX
How excellent writing creates an excellent customer experience
Inside Intercom
Writing coach Leslie O’Flahavan on the do’s and don’ts of customer messaging
Reach Your Do Point
My career story: How I went from writer to teacher to trainer and customer service wizard
Customers First
Framing language to best service your customers
My Curious Colleague
Writing comms in consumer care
Customer Support Leaders
The perfect support email with Leslie O’Flahavan
Fireside Chats Without the Fires
What is the glue that holds customer experience in the BPO World with Leslie O’Flahavan
Press 1 for Nick
Leslie O’Flahavan Consistent Communication
Science of CX
Training Agents to Write Great Customer Content with Leslie O’Flahavan
808 Podcast
Leslie O’Flahavan the Owner of E-WRITE tells you how to use plain language to create trust and rapport.
SPOCcast
Leslie O’Flahavan on Clear Language
Voice of Influence
How to Write with the Voice of Your Brand with Leslie O’Flahavan
The Contact Centre Podcast
FastLeader
Leslie O’Flahavan: I have the joy of looking over my shoulder
