Conferences and Keynotes

Book me to speak at your conference

“She made me believe that great writing matters, and she showed me how to do it.” 

I come ready for my virtual and in-person conference sessions. Ready to challenge people to write better.  Ready to show real-world examples of writing that flies and some that fails. Ready to ask people tough questions about how they communicate: Do your customers believe you when you write them an “I’m sorry” email? Do you sound like a white-wigged barrister when you explain a policy or procedure? When you write content, do you make your reader do all the work? 

If you’re looking for a dynamic, experienced, not-jaded speaker, invite me to your event! 

Topics 

Plain language | Customer Experience | Customer Service | Social Media | Brand Voice | Web Content | Customer Service Email | Customer Service Chat and Text | Knowledge Base Articles | Quick Start Guides | Government Writing | Writing With Empathy | Business Email | Technical Writing | Style Guides | Teaching Employees to Write Better | Managing Writing | Hiring People With Great Writing Skills | Empowering Frontline Customer Service Workers

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