301-989-9583 info@ewriteonline.com
0 Items
E-WRITE
  • About
    • About Leslie
    • E-WRITE Clients & Projects
    • GSA Schedule
  • Services
    • One-on-One Writing Coaching
    • Custom Style Guides
    • Knowledgebases & Template Libraries
    • Guest Blogger
  • Training
    • Virtual And Onsite Training
    • How We Customize Courses
    • Linkedin Learning Courses
    • Course Descriptions
    • License E-WRITE Courses
  • Speaking
    • Conferences and Keynotes
    • Speaking Topics
    • Podcast Guest
  • Blog & Resources
    • Blog
    • Whitepapers & Tools
    • Newsletter
    • Buy the Writing Workbook
    • Shop
  • Calendar
  • Contact
Select Page

Home » Customer experience

No More “Nonpologies” –  Learn to Apologize to Customers Like You Mean It

No More “Nonpologies” – Learn to Apologize to Customers Like You Mean It

by Leslie O'Flahavan | May 31, 2017 | Featured, Writing Matters Blog

There are about 1,000 varieties of insincere apology. There’s the smirking “Sorry if you were offended” apology which blames the person you insulted. There’s the oblique, passive voice “Mistakes were made” apology that admits nothing. Nothing! And there’s the...

Subscribe to our Newsletter

  • This field is for validation purposes and should be left unchanged.

Recent Posts

  • Growthdotcom interview page screenshotGrowthDot Interview: Effective Service Conversations – with Leslie O’Flahavan
  • The Fine Print: What to Write When You Must Explain a Policy to a Customer
  • Remote Workers Need Better-Than-Average Writing Skills
  • What to Write When You Must Tell a Customer “No” 
  • How to Write Email Templates That Build Rapport

Writing Workbook

Learn More

GSA Contract Holder

E-WRITE PSS
Contract GS-02F-0074S
for Writing, Training, Course Development, Materials

Contact Us

info@ewriteonline.com
Tel: 301-989-9583
407 Scott Drive,Silver Spring, MD 20904

Follow Us

  • Facebook
  • Instagram
  • LinkedIn
  • Twitter
  • YouTube
Copyright © EWRITE LLC 2004–2021, all rights reserved. • Contact Us • Privacy Policy
Powered by Pongos