You want to write so your readers understand, care, and act. I can help you.
My customized onsite and virtual trainings help you and your staff build the writing skills you need to communicate with online readers.
Speaking
Need a speaker for your next meeting or conference? Leslie’s talks are funny, practical, and full of real-world examples. Your audience will leave the session saying, “I learned a lot, laughed a lot, and know what to do next to improve my content!”
Training
My customized on-site and virtual writing courses are hands-on and practical. I’ll use your organization’s writing samples to create a curriculum that helps your staff write better, in less time, and with less suffering.
Writing Services
We create crisp, clear content to convey your message, in your voice. We’re roll-up-the-sleeves writers, so let us know what you need: web content, blog posts, newsletter articles, knowledgebase articles or a style guide.
eBook: Channel Choice Guide for Improving Team Communication
Not so long ago, emails, face-to-face meetings, and phone calls dominated office communication. Today, that’s all changed. Much of our communication is virtual, not in person. Employees have access to many more channels including team messaging, text, and social media.
All these options should lead to more productivity, right? Not exactly. Having so many communication options has led to lots of confusion and to some bad communication! Fill out the form to learn more.
Writing Matters Blog
How to Develop a Quick Start Guide That Prevents Calls and Emails
To help customers get up to speed with a product or service, companies offer many types of documentation: user manuals, video tutorials, in-product help, even good old FAQs. Why? Because customers...
What’s a Quick Start Guide and Why Do Your Customers Want One?
You want to help your customers, you really do. So you write a gorgeous 75-page User Manual, which answers every conceivable question your customer might have about using your product or service....
GrowthDot Interview: Effective Service Conversations – with Leslie O’Flahavan
Effective service conversations - the basics of writing to customers with Leslie O’Flahavan I loved being interviewed by GrowthDot's Natalia Zhontsa, who asked me 11 provocative questions and...
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Writing Workbook
Do your customer service agents write e-mails that include embarrassing grammar or punctuation errors? Do they fail to answer customers’ questions? Is their tone unfriendly or curt? The Clear, Correct, Concise E-Mail workbook, a cost-effective, self-paced or instructor-led curriculum, will help you solve your agents’ e-mail writing problems. Clear, Correct, Concise E-Mail uses real e-mail exchanges between customers and companies to provide hands-on practice in essential e-mail writing skills:
- Write clear, strong sentences
- Use a polite, personal tone
- Select the correct word and spell it right
- Punctuate correctly
- Write for global readers