Providing Writing Training and Services
Our customized courses are hands-on and practical, heavy on strategies and techniques that help you write better content and documents in less time.
E-WRITE PSS
Contract GS-02F-0074S
for Writing, Training, Course Development, Materials
Speaking
Need a speaker for your next meeting or conference who won’t put anyone to sleep? Leslie’s talks are engaging, practical, and full of real-world examples. Your audience will leave the session motivated and ready for a bright writing future.
Writing Services
We create crisp, clear content to convey your message, in your voice. We work with your experts to get up-to-speed on your product or service then produce web, blog, or newsletter content that hits the mark.
Benchmarking
We use our proprietary benchmarking tool to score the quality of your customer service e-mail or web content. Learn how you measure up against best practices, your industry, or your competition.
Training
Our customized courses are hands-on and practical, heavy on strategies and techniques that help you write better content and documents in less time.
Upcoming Events
There are no upcoming events at this time.
Recent Tweets
- I LOVED being a guest on the @ChattermillAI Masters of #CX podcast! I got to talk all about the craft of… https://t.co/l0DSqZ81kO14 minutes ago
- Who writes these RFQs for #technicalwriting training? (Maybe they need a lil writing training themselves??) Either… https://t.co/99Hg9WxBE4about 1 hour ago
- Read @toister's article, "How to Write #CustomerService #Procedures Your Employees Will Love," for his 4-step pro… https://t.co/sCSrCYEtyY6 hours ago
March 15, 2021
12 Not-Boring Ways to Start a Customer Service Email
The first sentence of an email to a customer gets more attention than all the other sentences combined. Here are 12 different ways to write a first-impression sentence that gets the email conversation off to a great start.
