You want to write so your readers understand, care, and act. I can help you.
My customized onsite and virtual trainings help you and your staff build the writing skills you need to communicate with online readers.
eBook: Channel Choice Guide for Improving Team Communication
Not so long ago, emails, face-to-face meetings, and phone calls dominated office communication. Today, that’s all changed. Much of our communication is virtual, not in person. Employees have access to many more channels including team messaging, text, and social media.
All these options should lead to more productivity, right? Not exactly. Having so many communication options has led to lots of confusion and to some bad communication! Fill out the form to learn more.
Writing Matters Blog
If you’ve ever had to endure customers’ negative comments about your company or products on social media, you may be giving Larry Hogan, Governor of Maryland, a round of applause for his response to...
A gracious response may help to win over an unhappy customer and demonstrate that you’re listening and you care. Sometimes social media feels like the mean kids’ table in the lunchroom at middle...
For years, customer care organizations have been as scared of social media as water-phobic summer campers staring at the high dive. “What if customers gang up on us? What if we get trolled? What if...
years in business
passive sentence written
Do your customer service agents write e-mails that include embarrassing grammar or punctuation errors? Do they fail to answer customers’ questions? Is their tone unfriendly or curt? The Clear, Correct, Concise E-Mail workbook, a cost-effective, self-paced or instructor-led curriculum, will help you solve your agents’ e-mail writing problems. Clear, Correct, Concise E-Mail uses real e-mail exchanges between customers and companies to provide hands-on practice in essential e-mail writing skills:
- Write clear, strong sentences
- Use a polite, personal tone
- Select the correct word and spell it right
- Punctuate correctly
- Write for global readers