You want to write so your readers understand, care, and act. I can help you.
My customized onsite and virtual trainings help you and your staff build the writing skills you need to communicate with online readers.
Speaking
Need a speaker for your next meeting or conference? Leslie’s talks are funny, practical, and full of real-world examples. Your audience will leave the session saying, “I learned a lot, laughed a lot, and know what to do next to improve my content!”
Training
My customized on-site and virtual writing courses are hands-on and practical. I’ll use your organization’s writing samples to create a curriculum that helps your staff write better, in less time, and with less suffering.
Writing Services
We create crisp, clear content to convey your message, in your voice. We’re roll-up-the-sleeves writers, so let us know what you need: web content, blog posts, newsletter articles, knowledgebase articles or a style guide.
eBook: Channel Choice Guide for Improving Team Communication
Not so long ago, emails, face-to-face meetings, and phone calls dominated office communication. Today, that’s all changed. Much of our communication is virtual, not in person. Employees have access to many more channels including team messaging, text, and social media.
All these options should lead to more productivity, right? Not exactly. Having so many communication options has led to lots of confusion and to some bad communication! Fill out the form to learn more.
Writing Matters Blog
Three Ways to Improve Your Writing Process and Reduce Your Suffering
[This article was originally published by WordRake.] If you’re a heartbroken poet living in an unheated garret in Paris, there’s no doubt your writing process includes suffering: the hours you spend...
Help Customers Understand Policies Before They Complain About Them to the Contact Center
If you were building a playground for your local elementary school, you’d never install swings with chains that pinch little fingers or a teeter-totter that catapults kindergarteners into the air. A...
Use Customers’ Questions to Develop a Better Template for Knowledge Articles
To write great knowledge base articles, you should think like a tailor. To make a bespoke suit jacket, a tailor takes many measurements, everything from the width of the shoulders to the...
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Writing Workbook
Do your customer service agents write e-mails that include embarrassing grammar or punctuation errors? Do they fail to answer customers’ questions? Is their tone unfriendly or curt? The Clear, Correct, Concise E-Mail workbook, a cost-effective, self-paced or instructor-led curriculum, will help you solve your agents’ e-mail writing problems. Clear, Correct, Concise E-Mail uses real e-mail exchanges between customers and companies to provide hands-on practice in essential e-mail writing skills:
- Write clear, strong sentences
- Use a polite, personal tone
- Select the correct word and spell it right
- Punctuate correctly
- Write for global readers