Speaking

Planning a conference, meeting, workshop, or panel? Invite Leslie to do a keynote or breakout session.

Leslie will customize her talk for your group. To get you started, here’s a list of some of the talks Leslie’s given recently:

  • Death to the Term “Soft Skills”: Why Writing is an Essential Hard Skill for Technical Professionals
  • How Web Design Trends are Changing the Way We Write Content
  • Feeding the Content Monster: How to Repurpose Your Web Content for Use in Social Media
  • Plain Language In Action: Strategies for Cleaning Clutter from Your Writing
  • How to Respond to Angry Customers in Social Media
  • How to Write High-Quality Chat with Customers
  • How to Write Email Templates That Don’t Make Customer Service Agents Sound Like Robots
  • The Ten Commandments for Writing to Customers

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  • March 15, 2021


    12 Not-Boring Ways to Start a Customer Service Email

    The first sentence of an email to a customer gets more attention than all the other sentences combined. Here are 12 different ways to write a first-impression sentence that gets the email conversation off to a great start.

    Read more on the blog »