Buy the Workbook and Exam
Teach e-mail writing skills
Do your customer service agents write e-mails that include embarrassing grammar or punctuation errors? Do they fail to answer customers’ questions? Is their tone unfriendly or curt? The Clear, Correct, Concise E-Mail workbook, a cost-effective, self-paced or instructor-led curriculum, will help you solve your agents’ e-mail writing problems. Clear, Correct, Concise E-Mail uses real e-mail exchanges between customers and companies to provide hands-on practice in essential e-mail writing skills:
- Write clear, strong sentences
- Use a polite, personal tone
- Select the correct word and spell it right
- Punctuate correctly
- Write for global readers
Preview the workbook to find out more.
You can license the Clear, Correct, Concise E-Mail workbook and E-Mail Writing Skills Competency Exam and use your trainers to deliver the curriculum to your contact center staff. Choose our six-month All-You-Can-Train license or let us develop a license package based on how long you want to use our materials or how many agents you want to train.
Our Train-the-Trainer services will prepare you to teach the the Clear, Correct, Concise E-Mail course. We’ll provide a two-hour teleconference, an Instructor Guide, which will help you pace your teaching and group participants, and lots of writing resources.