Buy the Workbook and Exam
Interested in developing an in-house writing course based on Clear, Correct, Concise E-Mail: A Writing Workbook for Customer Service Agents?
We can help your managers, supervisors, or trainers deliver an excellent writing course for customer service professionals.
Our customized Train-the-Trainer course will show you
- How to assess agents’ writing abilities so you can tailor the training to their needs
- How to schedule the writing training or incorporate it into existing training programs
- How to incorporate your company’s product information, e-mail system information, and writing guidelines into the training.
- How to make the writing training interesting and fun for participants
- How to coach and motivate agents who are using the workbook as a self-paced writing course
Contact us to discuss our Train-the-Trainer sessions.