Buy the Workbook and Exam
Need to train lots of customer service staff on a limited budget? Purchase our unlimited, six-month All-You-Can-Train License.
- License Clear, Correct, Concise E-Mail: A Writing Workbook for Customer Service Agents and train an unlimited number of people within a six-month period for just $1000.
- License our E-Mail Writing Skills Competency Exam and use it to assess the writing skills of an unlimited number of people within a six-month period for just $250.
The All-You-Can-Train License includes
- A two-hour Train-the-Trainer teleconference to help you get the most from the workbook
- Detailed instructions on grouping participants, pacing activities, and resources for teaching writing skills
- Preview the Clear, Correct, Concise E-Mail workbook’s Table of Contents and a sample chapter.
- Preview the E-Mail Writing Skills Competency Exam.
Clear, Correct, Concise E-Mail is an A-rated self-paced writing workbook that uses e-mail exchanges between customers and companies to teach customer service professionals the writing skills they need to communicate with customers.