License the Curriculum

Need to train lots of customer service staff on a limited budget? Purchase our unlimited, six-month All-You-Can-Train License.

The All-You-Can-Train License includes

  • A two-hour Train-the-Trainer teleconference to help you get the most from the workbook
  • Detailed instructions on grouping participants, pacing activities, and resources for teaching writing skills

Review the All-You-Can-Train License Agreement

Clear, Correct, Concise E-Mail is an A-rated self-paced writing workbook that uses e-mail exchanges between customers and companies to teach customer service professionals the writing skills they need to communicate with customers.

The authors of Clear, Correct, Concise E-Mail know their stuff. Realistic examples, scenarios and practice items provide all the tools necessary to have your agents become e-mail customer service experts in no time.I highly recommend this workbook."

Ken Webb, President, Sage Results