Email Writing Resources

  My LinkedIn Learning courses: Writing in Plain Language Writing Customer Service Emails Customer Service: Serving Customers Through Chat and Text Serving Customers Using Social Media Technical Writing: Quick Start Guides My articles on email writing: 12 Not-Boring Ways to Start a Customer Service Email How to Write an “I’m leaving my job” Email That […]


Join our Plain Language Weekly Club on Clubhouse

On Fridays at 12 pm Eastern, Deborah Bosley, owner of The Plain Language Group, and I are hosting the Plain Language Weekly Club on Clubhouse. Please join us! Our casual, candid conversations include people from all corners of the plain language world: consultants, customer experience experts, government communicators, translators, and professors. We’ve welcomed health insurance […]


12 Not-Boring Ways to Start a Customer Service Email

The first sentence of an email to a customer gets more attention than all the other sentences combined. Here are 12 different ways to write a first-impression sentence that gets the email conversation off to a great start.



Video: How to handle harassers or trolls on social media

This four-minute video comes from my LinkedIn Learning course, “Serving Customers Using Social Media.” To view the full course, you’ll need a LinkedIn Learning subscription. If you don’t have a subscription, and your employer doesn’t provide access to LinkedIn Learning courses, you can start with a one-month free trial. And if you’re in the US, […]