April 19, 2021
My LinkedIn Learning courses: Writing in Plain Language Writing Customer Service Emails Customer Service: Serving Customers Through Chat and Text Serving Customers Using Social Media Technical Writing: Quick Start Guides My articles on email writing: 12 Not-Boring Ways to Start a Customer Service Email How to Write an “I’m leaving my job” Email That […]
March 25, 2021
On Fridays at 12 pm Eastern, Deborah Bosley, owner of The Plain Language Group, and I are hosting the Plain Language Weekly Club on Clubhouse. Please join us! Our casual, candid conversations include people from all corners of the plain language world: consultants, customer experience experts, government communicators, translators, and professors. We’ve welcomed health insurance […]
March 15, 2021
The first sentence of an email to a customer gets more attention than all the other sentences combined. Here are 12 different ways to write a first-impression sentence that gets the email conversation off to a great start.
February 9, 2021
Use these eight tips for responding to your haters on social media. While these dignified responses may not shut down negative, provocative people, they’ll demonstrate to other followers that you can provide a calm, polite response even to a troll.
January 6, 2021
This four-minute video comes from my LinkedIn Learning course, “Serving Customers Using Social Media.” To view the full course, you’ll need a LinkedIn Learning subscription. If you don’t have a subscription, and your employer doesn’t provide access to LinkedIn Learning courses, you can start with a one-month free trial. And if you’re in the US, […]