by Leslie O'Flahavan | Apr 17, 2026 | Blog, Featured
[This article was originally published by Contact Center Pipeline.] The poets, newspaper journalists, and novelists may be weeping into their embroidered hankies about generative AI (GenAI) being the death of original writing. But contact center agents – whose...
by Leslie O'Flahavan | Apr 10, 2026 | Uncategorized
by Leslie O'Flahavan | Mar 16, 2026 | Blog
Marilynne Rudick and I formed E-WRITE in 1996. She retired in 2011, and she passed away this February. I loved her with all my heart. Our partnership is the source of every good thing that has happened in my career over the last 30 years. We started E-WRITE because we...
by Leslie O'Flahavan | Feb 25, 2026 | Blog, Featured
[This article was originally published by Help Desk Migration by Relokia] In an era when 41% of consumers say live chat is their top support channel, and 73% report high satisfaction with chat compared to email, the way companies communicate matters more than ever...
by Leslie O'Flahavan | Nov 18, 2025 | E-mail writing courses
You do your best to communicate clearly, but you can tell by their questions that people just aren’t reading your e-mails! With the volume of e-mail escalating and the pressure to write timely responses increasing, it’s more important than ever to build...
by Leslie O'Flahavan | Nov 18, 2025 | E-mail writing courses, Web writing courses
E-mail newsletters are the mainstay of online publishing. But with readers inundated, how do you create a newsletter that stands out, one your subscribers are eager to receive? This course will provide an overview of different types of e-mail newsletters and help you...
by Leslie O'Flahavan | Nov 18, 2025 | E-mail writing courses
Do your e-mails to customers contain errors in grammar, spelling, and usage or a tone that undermines your professional image? If so, this day-long course, which is based on the Clear, Correct, Concise E-Mail workbook, will help you refresh basic writings skills and...
by Leslie O'Flahavan | Nov 18, 2025 | E-mail writing courses
Excellent customer service e-mail and chat mean more than writing mechanically correct email. To elevate your email from adequate to excellent, you must write responses that solve your customers’ problems and make them feel valued. In this course, you will learn how...
by Leslie O'Flahavan | Nov 18, 2025 | Writing courses for professionals, Writing courses for support staff
Are you the last person to check a document before it’s published or sent? If so, this course is for you. You’ll practice identifying and correcting common problems in grammar and become familiar with style manuals and other business editing reference materials. ...
by Leslie O'Flahavan | Nov 18, 2025 | Writing courses for support staff
Do you worry about whether you’ve used a comma correctly? Are you unsure about the difference between a semicolon and a colon? This course will help you review (or learn) punctuation rules and make them easy to remember. What you will learn: the most common rules for...
