E-WRITE PSS
Contract GS-02F-0074S
for Writing, Training, Course Development, Materials
Blog
March 15, 2021
The first sentence of an email to a customer gets more attention than all the other sentences combined. Here are 12 different ways to write a first-impression sentence that gets the email conversation off to a great start.
February 9, 2021
Use these eight tips for responding to your haters on social media. While these dignified responses may not shut down negative, provocative people, they’ll demonstrate to other followers that you can provide a calm, polite response even to a troll.
November 30, 2020
How did Robin Fentress, Director of Customer Support for Bluegrass Cellular, win a $25,000 award and cut formal complaints by 43%? By teaching her customer service team to show empathy and apologize sincerely, of course. When Robin and I reconnected this year, I knew I wanted to interview her. We’d met at an ICMI […]
October 18, 2020
For years, we’ve been saying, “A complaint is a gift.” Well, if we’ve really meant it, we need to treat one-star ratings and low reviews as gifts, too. While we may fail to win over the most disappointed customers, we can demonstrate that we are listening, we are accountable, and we care.
July 20, 2020
Since I started E-WRITE in 1996, I’ve focused on being business friends with my competitors instead of seeing them as a threat to my own success. This attitude has yielded so much good! Without these competitor-friends, I’d have fewer clients and prospects, and far less job satisfaction. I know how much good my competitors have done for me.
407 Scott Drive,
Silver Spring, MD 20904
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