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Your Chatbot Needs Better Small Talk

Your Chatbot Needs Better Small Talk

If you work in customer care, you’ve been talking about chatbots for about a decade. Your organization may have been using a chatbot for almost that long. You’ve heard or participated in all the...

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How to Write a Great Knowledge Base Article

How to Write a Great Knowledge Base Article

I’m not going to lie. Writing a great knowledge base article is a lot of work. Your writing must be precise, concise, and easy-to-read. You must know your topic really well, and then you must try to...

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