by Leslie O'Flahavan | Nov 18, 2025 | E-mail writing courses
Excellent customer service e-mail and chat mean more than writing mechanically correct email. To elevate your email from adequate to excellent, you must write responses that solve your customers’ problems and make them feel valued. In this course, you will learn how...
by Leslie O'Flahavan | Nov 18, 2025 | Writing courses for professionals, Writing courses for support staff
Are you the last person to check a document before it’s published or sent? If so, this course is for you. You’ll practice identifying and correcting common problems in grammar and become familiar with style manuals and other business editing reference materials. ...
by Leslie O'Flahavan | Nov 18, 2025 | Writing courses for support staff
Do you worry about whether you’ve used a comma correctly? Are you unsure about the difference between a semicolon and a colon? This course will help you review (or learn) punctuation rules and make them easy to remember. What you will learn: the most common rules for...
by Leslie O'Flahavan | Nov 18, 2025 | Plain Language Writing Courses, Writing courses for professionals, Writing courses for support staff
In honor of the Plain Writing Act of 2010, we are offering a practical, hands-on, half-day workshop on strategies for writing in plain language. Learn how to use clear, accurate wording that will help your reader do what you ask and understand what you mean. Spend an...
by Leslie O'Flahavan | Nov 18, 2025 | Writing courses for professionals, Writing courses for support staff
Has it been a long time since you studied the basics of writing? Are you confident of your business knowledge but concerned that your writing skills are less professional? This course will help you build confidence by refreshing your writing skills. You’ll complete...
by Leslie O'Flahavan | Oct 21, 2025 | Uncategorized
Handouts for workshop Handouts_SOCAP-Symp16_E-WRITE-Virgin-America_11Apr2016_FINAL
by Leslie O'Flahavan | Oct 21, 2025 | Uncategorized
Hands-on email writing workshop for customer care leaders
by Leslie O'Flahavan | Oct 21, 2025 | Uncategorized
I’m about to give you a (friendly) scolding about some of those ingrained customer service writing habits you need to break. I’ll call out some bad customer service wording you should stop using right now. But don’t worry; I won’t scold you the entire time. I’ll also...
by Leslie O'Flahavan | Oct 21, 2025 | Uncategorized
My newest Lynda.com course is live! Yep, you read that right! My second course for LinkedIn Learning (a.k.a. Lynda.com) is ready to view. Check it out: “Customer Service: Writing for Social Media.” The course is made up of 29 short videos (about 3 minutes...
