by Leslie O'Flahavan | Oct 21, 2025 | Uncategorized
Subscribe to the E-Writing Bulletin [yikes-mailchimp form=”1″ ]
by Leslie O'Flahavan | Oct 21, 2025 | Uncategorized
My Lynda.com course is live! “Technical Writing: Quick Start Guides” is ready to view, and I am thrilled to share it with you. Here’s the course description: A quickstart guide is a short, getting-started document that usually accompanies a product...
by Leslie O'Flahavan | Oct 21, 2025 | Uncategorized
Webinar description : Learn how to balance the demands of speed, automation, and humanity in your written responses to your customers. Webinar hosted by : Jeff Toister, Leslie...
by Leslie O'Flahavan | Oct 21, 2025 | Uncategorized
Maintaining a knowledge base full of well written articles is as difficult as keeping a preschool playroom tidy. Here’s why. Some KB articles are created to meet an emergency need, and they’re hurriedly, even poorly, written from the day they’re published. Other KB...
by Leslie O'Flahavan | Oct 21, 2025 | Uncategorized
Quality Matters: How health insurers can reduce costs and improve the member experience
by Leslie O'Flahavan | Oct 21, 2025 | Uncategorized
Does your e-mail pass the “blush test?” Use the Before-You-Send Checklist to keep yourself from sending embarrassing e-mail messages. ADDRESS _____ The right address? _____ Addressed to the right person/people? (Only those who “need to know”) TONE _____ Is the...
by Leslie O'Flahavan | Oct 21, 2025 | Uncategorized
You’ve hunted and clicked your way through the Web site, but you can’t find the information you need. So you go to the FAQs. But the FAQ section is like a vast junk drawer, filled with a jumble of information. Thirty-nine questions organized alphabetically...
by Leslie O'Flahavan | Oct 21, 2025 | Uncategorized
And now, for one of the burning questions of our day: is website one word or two? Do you capitalize Web? Is it Internet or internet? E-Mail, e-mail, or email? The answer: all are correct, depending on the style you choose. While many absolute rules govern spelling...
by Leslie O'Flahavan | Oct 21, 2025 | Uncategorized
Well, as a somewhat finicky lover of fine writing, this pains me a bit, but I have to say that the live chat I had today with Norton customer support delivered the goods. I needed help. I wanted to cancel my automatic renewal plan and get a refund for a recent...
