Plain language

This 1973-Vintage Feminist Isn’t Giving Up

This is me in 1973 when the Supreme Court handed down the Roe v. Wade decision. I was 13 years old. I'd been menstruating for less than a year. To me, Roe was just another reason to believe grownups were making the US a better place to grow up female. Title IX had...

Email Writing Resources

My articles on email writing: Set the Tone in Email: How You Sat It Is As Important As What You Say Five Email Bad Habits That Make People Dislike You How to Write an “I’m leaving my job” Email That Won’t Burn Bridges Video Interview: How to Improve Email Response...

Join our Plain Language Weekly Club on Clubhouse

On Fridays at 12 pm Eastern, Deborah Bosley, owner of The Plain Language Group, and I are hosting the Plain Language Weekly Club on Clubhouse. Please join us! Our casual, candid conversations include people from all corners of the plain language world: consultants,...

Set the Tone in Email: How You Say It Is as Important as What You Say

Setting the right tone in email writing is more than just choosing the right wine to go with the meal. Tone in email – how you say what you say – is so important that an inappropriate tone can cause a reader to ignore, delete, or overreact to your message. A versatile...

How to Write a Five-Star Response to a One-Star Rating or Poor Review

A gracious response may help to win over an unhappy customer and demonstrate that you’re listening and you care. Sometimes social media feels like the mean kids’ table in the lunchroom at middle school. Everybody’s talking dirt about someone else. And once the gossip...

Resources: Writing in Plain Language at NTSB

Webinar 1 Where to find plain language award winners and heroes: Some federal agencies give their own plain...

For Entrepreneurs: How to Grow Your Virtual Network, Sincerely

We’ve all experienced the highs and lows of having a personal virtual network. We enjoy the highs—reconnecting on Facebook with your best friend from high school—and we suffer the lows—scrolling through a cousin’s Instagram pics of every plate of food she’s ever...

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Tue 27

Business Writing Masterclass: Index Exchange – Part 1

September 27 @ 10:00 am - 11:00 am
Tue 27

Enhancing Our Research Writing: NORC, Session 1

September 27 @ 11:30 am - 1:30 pm
Wed 28

Business Writing Masterclass: Index Exchange – Part 2

September 28 @ 10:00 am - 11:00 am

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