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Home » Plain language

In Unusual Times, Replace the Usual Customer Service Phrases

In Unusual Times, Replace the Usual Customer Service Phrases

by Leslie O'Flahavan | Apr 6, 2020 | Customer Service Writing, Featured, Plain Language Writing Courses, Social Media Writing Courses, Writing Matters Blog

On a typical day, most customers will understand what you mean even if you use less-than-graceful words when you speak or write. For example, lots of customers dislike the phrase “No problem!” but they’ll look past it if you’re providing great service. They’ll give...

How to Write Automated Texts That Sound Human, Not Robotic

by Leslie O'Flahavan | May 5, 2016 | Featured, Plain Language Writing Courses, Social Media Writing Courses, Writing Matters Blog

By Leslie O’Flahavan, E-WRITE and Rich Weborg, OneReach If your customers have opted-in to receive texts from your company, they probably realize that some of your texts are going to be automated. They understand that sometimes texts from your company were sent by an...

How to Write an “I’m leaving my job” Email That Won’t Burn Bridges

by Leslie O'Flahavan | Apr 18, 2016 | Featured, Plain Language Writing Courses, Writing Matters Blog

This piece was originally published as part of the “Tough Talk” article series by Relate, where I’m honored to be a guest author. You’ve had the heart-to-heart with your boss about why it’s time for you to move on. You’ve given HR your two weeks notice. You’ve...

How to Write a Condolence for a Coworker

by Leslie O'Flahavan | Mar 14, 2016 | Featured, Plain Language Writing Courses, Writing Matters Blog

This piece was originally published as part of the “Tough Talk” article series by Relate, where I’m honored to be a guest author. My colleague, Frank, seemed distracted. He was taking days to respond to emails and ignoring voicemails altogether. Then...

E-WRITE’s Eight-Course Writing Curriculum Helped a Government Agency Write Right

by Leslie O'Flahavan | Jan 6, 2016 | Featured, Plain Language Writing Courses, Writing Matters Blog

Over the last six months I’ve been involved in a dream-come-true project. For the U.S. Energy Information Administration (EIA), I developed a full writing curriculum—a set of eight different writing courses—and taught each of the courses at least twice. This project...

Cleaning up our language: A never-ending campaign

by Leslie O'Flahavan | Nov 19, 2012 | Plain Language Writing Courses, Writing Matters Blog

This guest post is by Elaine Blackman, Writer/Editor for the Office of Child Support Enforcement, Department of Health and Human Services. Cleaning up our language: A never-ending campaign Only a few generations ago, many causes and movements set out to clean up the...

Plain Language In Action: Strategies for Cleaning Clutter from Your Writing

by Leslie O'Flahavan | Sep 5, 2012

Download the presentation for this workshop:  E-WRITE STCWDC Plain Language Workshop 30Nov12  In this hands-on, half-day workshop, you’ll get up to speed on the federal plain language legislation, and you’ll learn strategies for streamlining your own...

If I told you to containerize your branches, would you know what to do?

by Leslie O'Flahavan | Jul 6, 2012 | Plain Language Writing Courses, Writing Matters Blog

After the destructive derecho storms our region experienced last week, the streets were a mess of downed branches, wrenched limbs, uprooted trunks, and scattered leaves. And residents were eager to jump into clean up activities. But lots of us were wondering what to...

Your Honor, could you repeat that … in plain language?

by Leslie O'Flahavan | Jan 4, 2012 | Plain Language Writing Courses, Writing Matters Blog

A plain language colleague recently shared this tale about jury duty. (He’s given me permission to use it.) Here’s the story, in his own words: “If you are called to serve as a grand juror in the District of Columbia, as I have been, you are sworn in...

Nov 1 – Plain Language Writing Workshop: Six Strategies For Clearing The Clutter From Your Writing

by Leslie O'Flahavan | Oct 26, 2011 | Plain Language Writing Courses, Writing Matters Blog

Need to get up to speed on plain language? Interested in improving your own writing skills and learning how to improve the documents you edit for others? Enroll in this practical, hands-on, half-day workshop and gain strategies for writing in plain language. Learn how...
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