E-WRITE PSS
Contract GS-02F-0074S
for Writing, Training, Course Development, Materials
February 9, 2021
Use these eight tips for responding to your haters on social media. While these dignified responses may not shut down negative, provocative people, they’ll demonstrate to other followers that you can provide a calm, polite response even to a troll.
April 6, 2020
On a typical day, most customers will understand what you mean even if you use less-than-graceful words when you speak or write. But these aren’t typical days. The usual customer service phrases can make your anxious customers even less patient and more emotional. These phrases can also make your company seem clueless. Here’s a list of six customer service phrases your team should probably avoid.
January 13, 2019
Customer service agents who respond on Twitter and Facebook, etc. must have social-media-specific writing skills. While you may have staffed your social channels with experienced agents who know how to write great emails or live chats, writing to customers in social channels is challenging and different. Read on to learn about the three social-specific writing skills agents need if they’re going to deliver excellent customer care.
May 5, 2016
If your customers have opted-in to receive texts from your company, they probably understand that some texts from your company were sent by an automated system. However, your automated texts to customers shouldn’t sound mechanical. Here are 10 tips to help you write automated texts that sound human and build rapport with your customers.
March 20, 2015
Last week, I stayed at the Hotel Allegro in Chicago. My stay was OK, maybe a C-. The hotel’s under construction, the wi-fi was sketchy, you have to leave the hotel to go to its 312 Chicago restaurant, and the room was really small. I might stay there again, but probably not. Why am I telling you all this? Because my post-stay experience as an Allegro customer presents an object lesson in how not to do multichannel customer service. Here’s what happened.
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