How to Write an “I’m leaving my job” Email That Won’t Burn Bridges You’ve given HR your two weeks notice. You’ve archived your email, returned the back issues of professional journals to the company library, even packed up your sad-looking work sweater and black...
Customer service e-mail
20 Brand guide examples that will help you develop or update your own
Are you creating or updating your company's brand guidelines? You might need a little inspiration! Check out these examples to see how familiar or admired brands describe their distinguishing traits. Adobe Corporate Brand Guidelines Associated Builders and Contractors...
One-and-Done Customer Service E-mail: Ending the E-mail Loops
Download our article for Contact Professional magazine (223k, PDF). We share tips for avoiding endless e-mail loops that cost you money and customers. 1. Restate the customer’s question in the opening paragraph of the e-mail. This technique helps the CSR focus on the...