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Reading List: Write Better Email

How to Write an “I’m leaving my job” Email That Won’t Burn Bridges You’ve given HR your two weeks notice. You’ve archived your email, returned the back issues of professional journals to the company library, even packed up your sad-looking work sweater and black...

Resource List: Brand Books

If you're creating or updating your company's Brand Book, you might need a little inspiration. Brand Books to review online or download Adobe Corporate Brand Guidelines Boy Scouts of America Brand Identity Guide Cornell University Brand Book Cork, Ireland's Brand Book...

Tips for an Effective Contact Us Page

By Monte Enbysk, Microsoft Office Live Small Business This article is written about us, not by us!  Many thanks to Microsoft's Monte Enbysk for permission to reprint. One of the hardest-working but most underrated pages of any Web site is the "Contact Us" page. It...

One-and-Done Customer Service E-mail: Ending the E-mail Loops

Download our article for Contact Professional magazine (223k, PDF). We share tips for avoiding endless e-mail loops that cost you money and customers. 1. Restate the customer’s question in the opening paragraph of the e-mail. This technique helps the CSR focus on the...

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