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Training
HDI Chicagoland – October 21, 2016
High-Quality Writing for Email, Chat, and Social Media Support Presentation (PDF) Handouts (PDF)
Protected: Writing Customer-Focused Chat at Marriott – October 2016
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SOCAP webinars: How to Write to Customers in Your Company’s Brand Voice
Brand books to review online or download Skype Brandbook Easy Group Brand Manual Mailchimp's Voice and Tone site Kansas State Brand Guide United Way Brand Identity System Boy Scouts of America Brand Identity Guide Adobe Corporate Brand Guidelines Resources The Four...
Live Chat with Customers: On-Demand Online Course
This on-demand online course--hosted by SOCAP--will equip you with essential skills to use live chat in your customer care and engagement operations. This comprehensive three-part training course on live chat and how to get measurable results is perfect for your...