Training

Courses for managers

How to Prepare an ICI-Worthy Presentation

Measuring the Quality of Customer Service E-Mail

Persuasive Writing: How to Write so People Know What You Want and Do What You Ask

E-Mail Writing Essentials For Supervisors: Assessing And Improving Customer Service Agents’ E-Mail

Essential Writing Skills for Techies

E-mail writing courses

Measuring the Quality of Customer Service E-Mail

Writing Clear, Correct, Concise E-Mail

Writing Customer-Focused Email and Chat

Writing E-Newsletters That Work

How to Write E-Mail to People Who Don't Read

Web writing courses

Writing for the Web

Writing E-Newsletters That Work

Essential Writing Skills to Support Web Self-Services

Writing Content For Your Company’s Intranet: How To Reach Your Colleagues

How to Develop Editorial Guidelines for Your Wiki

Webinars

E-Mail Communication: How Do Brand Name Retailers Stack Up?

Write Plainly: An Update on Plain Writing Principles and the New Law

Writing courses for professionals

Persuasive Writing: How to Write so People Know What You Want and Do What You Ask

Plain Language Writing Workshop: Six Strategies for Cleaning the Clutter From Your Writing

Technical Writing For Professionals

How to Explain Technical Topics to Non-Technical Readers

Writing Refresher for Professionals

Writing courses for support staff

Persuasive Writing: How to Write so People Know What You Want and Do What You Ask

Plain Language Writing Workshop: Six Strategies for Cleaning the Clutter From Your Writing

Writing Refresher for Professionals

Punctuating With Precision

Basic Writing Skills for Administrative Staff

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  • October 18, 2020


    How to Write a Five-Star Response to a One-Star Rating or Poor Review

    For years, we've been saying, “A complaint is a gift.” Well, if we’ve really meant it, we need to treat one-star ratings and low reviews as gifts, too. While we may fail to win over the most disappointed customers, we can demonstrate that we are listening, we are accountable, and we care.

    Read more on the blog »