This year of remote work has put more pressure than ever on our email writing skills. It has also clogged our inboxes with even more email than before. The people you email are, in fact, overwhelmed and exhausted by your message and the hundred other vying for their attention. In this webinar, you’ll learn email writing techniques that demonstrate how you—the writer—are willing to do a bit more work to make your emails easier to read. You’ll learn strategies for…

Throughout the 2000s and the 2010s, email was the workhorse customer service channel -- an easy, modern alternative to the 800 number, the IVR, and the post office. But the arrival of social media, text, and live chat -- plus the damage companies have been doing when they send truly lousy customer service email -- may mean the welcome end of customer service email. This session will explore why customers are so dissatisfied with email now, how companies could deliver…