E-WRITE PSS
Contract GS-02F-0074S
for Writing, Training, Course Development, Materials
Content strategy
Articles
Reading List: Write Better Email
The Bite, The Snack, And The Meal: How To Feed Content-Hungry Site Visitors
Eight Essential Writing Skills for Techies
Teaching Offshore Agents To Write American E-Mail
Benchmarking
Measure e-mail quality for book publisher
Score e-mail quality for consumer products manufacturer
Business e-mail
Use E-Mail as a Management Tool
Six Steps to Selling By E-Mail
Call to Actions
Clients
Client: Pan American Health Organization
Content management
8 Ways to Get Your Manager to Focus on the Content at Your Company's Website
Writing for the Web: Show Authors How the Sausage is Made
Courses for managers
How to Prepare an ICI-Worthy Presentation
Measuring the Quality of Customer Service E-Mail
Persuasive Writing: How to Write so People Know What You Want and Do What You Ask
E-Mail Writing Essentials For Supervisors: Assessing And Improving Customer Service Agents’ E-Mail
Essential Writing Skills for Techies
Customer service e-mail
Reading List: Write Better Email
Eight Essential Writing Skills for Techies
Teaching Offshore Agents To Write American E-Mail
Answering E-Mail From Angry Customers: How To Turn Furious People Into Fans
E-mail writing courses
Measuring the Quality of Customer Service E-Mail
Writing Clear, Correct, Concise E-Mail
Writing Customer-Focused Email and Chat
Writing E-Newsletters That Work
How to Write E-Mail to People Who Don't Read
Events
Featured
How to Write a Five-Star Response to a One-Star Rating or Poor Review
Why You Should Be (Business) Friends With Your Competitors
You Can Take Two of My LinkedIn Learning Writing Courses for Free!
With Only Seven Words, You Can Help Someone Who’s Struggling
In Unusual Times, Replace the Usual Customer Service Phrases
Home
Newsletters
26 Ways to Spruce Up Your Newsletter
Training
Writing That Connects With Online Readers - UE
HDI Chicagoland - October 21, 2016
Writing Customer-Focused Chat at Marriott - October 2016
SOCAP webinars: How to Write to Customers in Your Company's Brand Voice
How to Prepare an ICI-Worthy Presentation
Uncategorized
How to Write a Five-Star Response to a One-Star Rating or Poor Review
Resources: Writing in Plain Language at NTSB
Why You Should Be (Business) Friends With Your Competitors
You Can Take Two of My LinkedIn Learning Writing Courses for Free!
With Only Seven Words, You Can Help Someone Who’s Struggling
Web writing
The Bite, The Snack, And The Meal: How To Feed Content-Hungry Site Visitors
Eight Essential Writing Skills for Techies
Tips for an Effective Contact Us Page
Web Writing for the World: Five Tips On Writing For Global Readers
Re-Launch Lessons Learned the Hard Way
Web writing courses
Writing E-Newsletters That Work
Essential Writing Skills to Support Web Self-Services
Writing Content For Your Company’s Intranet: How To Reach Your Colleagues
How to Develop Editorial Guidelines for Your Wiki
Webinars
E-Mail Communication: How Do Brand Name Retailers Stack Up?
Write Plainly: An Update on Plain Writing Principles and the New Law
Whitepapers
eBook: Channel Choice Guide for Improving Team Communication
Checklist: Nine interview questions you must ask applicants about their writing skills
Write Better Chat to Customers: Download Chat Transcripts for Review
Which Online Retailer Does E-Mail Best?
Writing courses for professionals
Persuasive Writing: How to Write so People Know What You Want and Do What You Ask
Plain Language Writing Workshop: Six Strategies for Cleaning the Clutter From Your Writing
Technical Writing For Professionals
How to Explain Technical Topics to Non-Technical Readers
Writing Refresher for Professionals
Writing courses for support staff
Persuasive Writing: How to Write so People Know What You Want and Do What You Ask
Plain Language Writing Workshop: Six Strategies for Cleaning the Clutter From Your Writing
Writing Refresher for Professionals
Basic Writing Skills for Administrative Staff
Writing Matters Blog
How to Write a Five-Star Response to a One-Star Rating or Poor Review
Why You Should Be (Business) Friends With Your Competitors
You Can Take Two of My LinkedIn Learning Writing Courses for Free!
With Only Seven Words, You Can Help Someone Who’s Struggling
In Unusual Times, Replace the Usual Customer Service Phrases
Writing Services
Land Trust Alliance: repurpose course workbooks
Upcoming Events
Recent Posts
October 18, 2020
How to Write a Five-Star Response to a One-Star Rating or Poor Review
For years, we've been saying, “A complaint is a gift.” Well, if we’ve really meant it, we need to treat one-star ratings and low reviews as gifts, too. While we may fail to win over the most disappointed customers, we can demonstrate that we are listening, we are accountable, and we care.
