E-WRITE PSS
Contract GS-02F-0074S
for Writing, Training, Course Development, Materials
Content strategy
Articles
Reading List: Write Better Email
The Bite, The Snack, And The Meal: How To Feed Content-Hungry Site Visitors
Eight Essential Writing Skills for Techies
Teaching Offshore Agents To Write American E-Mail
Benchmarking
Measure e-mail quality for book publisher
Score e-mail quality for consumer products manufacturer
Business e-mail
Use E-Mail as a Management Tool
Six Steps to Selling By E-Mail
Call to Actions
Clients
Client: Pan American Health Organization
Content management
8 Ways to Get Your Manager to Focus on the Content at Your Company's Website
Writing for the Web: Show Authors How the Sausage is Made
Courses for managers
How to Prepare an ICI-Worthy Presentation
Measuring the Quality of Customer Service E-Mail
Persuasive Writing: How to Write so People Know What You Want and Do What You Ask
E-Mail Writing Essentials For Supervisors: Assessing And Improving Customer Service Agents’ E-Mail
Essential Writing Skills for Techies
Customer service e-mail
Reading List: Write Better Email
Eight Essential Writing Skills for Techies
Teaching Offshore Agents To Write American E-Mail
Answering E-Mail From Angry Customers: How To Turn Furious People Into Fans
E-mail writing courses
Measuring the Quality of Customer Service E-Mail
Writing Clear, Correct, Concise E-Mail
Writing Customer-Focused Email and Chat
Writing E-Newsletters That Work
How to Write E-Mail to People Who Don't Read
Events
Featured
12 Not-Boring Ways to Start a Customer Service Email
“I’m tired of stupid comments”: How not to respond to social media followers
If You Apologize to Customers Sincerely, You Can Cut Formal Complaints (Nearly) in Half
How to Write a Five-Star Response to a One-Star Rating or Poor Review
Why You Should Be (Business) Friends With Your Competitors
Home
Newsletters
26 Ways to Spruce Up Your Newsletter
Training
Writing That Connects With Online Readers - UE
HDI Chicagoland - October 21, 2016
Writing Customer-Focused Chat at Marriott - October 2016
SOCAP webinars: How to Write to Customers in Your Company's Brand Voice
How to Prepare an ICI-Worthy Presentation
Uncategorized
Email Writing Resources - The Communications Network
Join our Plain Language Weekly Club on Clubhouse
12 Not-Boring Ways to Start a Customer Service Email
Video: How to handle harassers or trolls on social media
Rhythm Visions Newsletter Workshop
Web writing
The Bite, The Snack, And The Meal: How To Feed Content-Hungry Site Visitors
Eight Essential Writing Skills for Techies
Tips for an Effective Contact Us Page
Web Writing for the World: Five Tips On Writing For Global Readers
Re-Launch Lessons Learned the Hard Way
Web writing courses
Writing E-Newsletters That Work
Essential Writing Skills to Support Web Self-Services
Writing Content For Your Company’s Intranet: How To Reach Your Colleagues
How to Develop Editorial Guidelines for Your Wiki
Webinars
E-Mail Communication: How Do Brand Name Retailers Stack Up?
Write Plainly: An Update on Plain Writing Principles and the New Law
Whitepapers
eBook: Channel Choice Guide for Improving Team Communication
Checklist: Nine interview questions you must ask applicants about their writing skills
Write Better Chat to Customers: Download Chat Transcripts for Review
Which Online Retailer Does E-Mail Best?
Writing courses for professionals
Persuasive Writing: How to Write so People Know What You Want and Do What You Ask
Plain Language Writing Workshop: Six Strategies for Cleaning the Clutter From Your Writing
Technical Writing For Professionals
How to Explain Technical Topics to Non-Technical Readers
Writing Refresher for Professionals
Writing courses for support staff
Persuasive Writing: How to Write so People Know What You Want and Do What You Ask
Plain Language Writing Workshop: Six Strategies for Cleaning the Clutter From Your Writing
Writing Refresher for Professionals
Basic Writing Skills for Administrative Staff
Writing Matters Blog
12 Not-Boring Ways to Start a Customer Service Email
“I’m tired of stupid comments”: How not to respond to social media followers
If You Apologize to Customers Sincerely, You Can Cut Formal Complaints (Nearly) in Half
How to Write a Five-Star Response to a One-Star Rating or Poor Review
Why You Should Be (Business) Friends With Your Competitors
Writing Services
Land Trust Alliance: repurpose course workbooks
Upcoming Events
Recent Posts
March 15, 2021
12 Not-Boring Ways to Start a Customer Service Email
The first sentence of an email to a customer gets more attention than all the other sentences combined. Here are 12 different ways to write a first-impression sentence that gets the email conversation off to a great start.
