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10 Commandments of Writing to Customers

May 15, 2013 @ 11:00 am - 12:15 pm


Presentation for the ACCE 2013 Conference

Whether the vehicle is a letter, e-mail, live chat, or social media, ensuring the quality of written communications is a challenge faced in many contact centers. This session presents the Ten Commandments for Writing to Customers – no matter which channel you’re using. For example, learn how to write to support #3: “Thou shalt build rapport with the customer;” and find out how to avoid problems with #8: “Thou shalt use correct spelling, punctuation, and grammar.” Discover ways to distinguish between minor problems that don’t affect communication quality and those that harm first contact resolution, loyalty, and sales.


May 15, 2013
11:00 am - 12:15 pm


Seattle, WA United States