« All Events This event has passed. For Non-Managers: How to Edit and Proofread Someone Else’s Writing – Energy Information Administration November 16, 2015 @ 1:00 am - 4:30 pm « Nuts and Bolts Workshop: How to Produce Clean Writing Your Boss Will Like – Investment Company Institute Helping Agents Write Great Email and Chat to Customers – Contact Center Symposium » Facebook Twitter LinkedIn Half-day customized onsite workshop. Add to calendar Google Calendar iCalendar Outlook 365 Outlook Live Details Date: November 16, 2015 Time: 1:00 am - 4:30 pm Venue Energy Information Administration Washington, DC United States
10:15 am - 11:15 am Confusing Your Customers? Plain Language Will Reduce Expensive Inbound Calls, Emails & Chats – Contact Center Expo